Technology Innovation & Data Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

TECHNOLOGY INNOVATION & DATA (TID) SPECIALIST

The Four Seasons Resorts Lāna’i is looking for passionate individuals, where you will create exceptional guest experiences, showcase your expertise and enthusiasm, and embody the Golden Rule in every interaction.  

The onsite Technology Innovation & Data (TID) Specialist supports the efficient operation, maintenance, and continuous improvement of property technology systems, data infrastructure, and voice communications across Four Seasons Resort Lānaʻi, Sensei Lānaʻi, and related entities, including remote offices. Responsibilities include, but are not limited to:

• Provide day-to-day technical support for property technology systems, including user account administration, help desk support, software updates, security patching, and system monitoring.

• Maintain and support critical business systems, including Property Management Systems, guest internet and in-room technologies, Point-of-Sale platforms, servers, and end-user devices.

• Troubleshoot hardware, software, network, and telecommunications issues to ensure reliable and secure technology services.

• Support compliance with corporate technology standards, PCI requirements, privacy regulations, and information security policies.

• Assist with technology implementations, system upgrades, user training, and departmental projects to enhance operational efficiency.

• Monitor system performance and help ensure the availability and stability of critical technology infrastructure.

• Build strong working relationships across departments by providing responsive, service-oriented technology support.

• Communicate effectively with employees and department leaders to understand business needs and deliver technology solutions.

• Assist Technology Innovation & Data leadership with daily departmental operations and administrative responsibilities.

• Follow all company policies, procedures, and applicable regulations related to technology systems and telecommunications.

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

• Ability to sit and/or stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts 

• Previous experience in hotel Technology Innovation & Data or Technical background, MCSE or similar network qualifications are desired but not required  

• Customer service oriented, attention to detail, ability to maintain an organized workspace, maintain professionalism and composure in a high-paced, high-volume environment  

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $31.84

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay

• 100% Employer paid Medical, Dental, and Vision benefits

• Complimentary stays and exclusive discounts at Four Seasons Worldwide 

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Subsidized on-island housing and other resources

• Inclusive and diverse employee engagement & recognition events all year-round

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application! 

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal