HybridTravel within New York for site visits, training sessions, and outreach events is required.
Customer Experience & SupportCustomer Education & Training
About the job
Requirements
A bachelor's degree in engineering, environmental science, business, or a related field, or equivalent experience.
At least four years of professional experience in energy efficiency, building science, green building, or a related field.
Experience working for or closely with residential home performance, weatherization, HVAC, insulation, or building envelope contractors.
Strong understanding of residential building science, energy efficiency measures, and home performance best practices.
Experience using residential energy modeling software and interpreting modeling outputs.
Customer service and communication skills, with experience in training or outreach.
Ability to train adult learners and translate complex technical concepts into practical guidance.
Ability to travel within New York for site visits, training sessions, and outreach events.
Proficiency with software tools, data entry, and troubleshooting.
Responsibilities
Ensure external contractors successfully adopt and use internal software tools that support program participation.
Serve as the technical resource and subject matter expert for related energy modeling and program delivery tools.
Support contractor adoption, training, troubleshooting, and continuous improvement of software workflows supporting weatherization and building decarbonization programs.
Liaise between project management, software development, outreach, and participating contractors, providing training, troubleshooting, and ongoing support to strengthen program delivery.
Contribute to contractor outreach, recruitment, and field support to expand participation and maintain high-quality customer service.
About PSD
Performance Systems Development is a national leader in building science and energy efficiency. Since our founding 25 years ago, we've grown to over 100 employees who are passionate about delivering creative and effective solutions that drive change in how buildings use energy.
We focus on three core areas:
1. High-impact energy efficiency programs that improve building performance.
2. Workforce development and industry training to upskill professionals.
3. Innovative software solutions to manage and analyze energy efficiency data.
Our work advances energy policies, supports contractors, and drives sustainability efforts across the industry.
Description
The Building Support & Training Engineer is responsible for ensuring external contractors successfully adopt and use our internal software tools that support program participation.
The primary ambition of this position is to serve as the technical resource and subject matter expert for PSD’s related energy modeling and program delivery tools. This role will support contractor adoption, training, troubleshooting and continuous improvement of software workflows that support weatherization and building decarbonization programming.
This role serves as a key liaison between project management, software development, outreach, and participating contractors, providing training, troubleshooting, and ongoing support to strengthen program delivery. The position also contributes to contractor outreach, recruitment, and field support, helping to expand participation and maintain high-quality customer service.
What You Bring
Bachelor’s degree in engineering, environmental science, business, or related field, or equivalent experience.
Minimum 4 years of professional experience in energy efficiency, building science, green building, or related field.
Experience working for or closely with residential home performance, weatherization, HVAC, insulation, or building envelope contractors.
Strong understanding of residential building science, energy efficiency measures, and home performance best practices.
Experience using residential energy modeling software and interpreting modeling outputs.
Strong customer service and communication skills with experience in training or outreach.
Demonstrated ability to train adult learners and translate complex technical concepts into practical guidance.
Ability to travel within New York for site visits, training sessions, and outreach events.
Proficiency with software tools, data entry, and troubleshooting.
Compensation & Benefits
Salary: Competitive, commensurate with education, qualifications, and experience.
Benefits: Health Insurance, 401K savings plan, Life Insurance, Long-Term Disability Insurance, Flexible Spending Accounts, Paid Holidays, Unlimited Sick Leave, Paid Parental Leave, and a Paid Benefit Time program.