Onboarding Specialist

Overview

• Handle inbound/outbound calls to customers 

• Understand customer's demands and establish a relationship of trust. 

• Provide sales assistance and help members with their accounts 

• Provide prospective members with sales information about our services 

• Provide help with new signups, cancellations, re-activations, and general account maintenance 

• Transfer and monitor requests to the tech team whenever an issue can't be resolved over the phone 

• Being available on an 8-hour shift, from 8 am to 6 pm. 

• Represent the company at trade shows whenever necessary. Travel will be involved. 

Responsibilities

• Maintain a good communication flow 

• Accurately register interactions with customers, so proper follow-up can be established 

• Monitor the status of the problems, while providing regular updates to customers 

• Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity. 

• Make sure that all tickets are logged into the system correctly. 

• Be a company and brand advocate, being able to advertise the benefits and qualities of the platform. 

Qualifications

• 2 years of sales/customer service experience 

• Excellent verbal and written communication skills 

• Ability to build client relationships and retain members wishing to cancel 

• Computer proficiency 

• Punctuality 

• Good typing skills – typing at the same time as listening to the call is essential. 

• Desire to solve problems. 

• Negotiation skills are desirable. 

• Experience working with phones or in a call center environment is highly desirable 

• Previous experience working in the trucking field is an asset 

• Previous experience working in a tech company is an asset