L

Leidos

Builds technology for defense and civil agencies

Problem – Knowledge & Event Coordinator

Full-Time
No salary listed
Mid
Canberra ACT, Australia+1 moreMore locations: Melbourne VIC, Australia
In Person
IT Operations
Canada Citizenship Required

About the job

Requirements
  • Demonstrated experience in ITSM or Service Governance environments, including coordination across multiple ITIL practices and SIAM delivery models.
  • Strong knowledge of Problem Management, Knowledge Management and Event Management, supported by a broad understanding of related ITIL practices.
  • Experience developing procedures, Playbooks, standard operating procedures, training materials and operational documentation.
  • Ability to collaborate across technical teams, vendors and customer stakeholders.
  • ITIL 4 Foundation certification is required.
  • Successful applicants must be Australian citizens and hold, or be eligible to obtain, Baseline security clearance.
Responsibilities
  • Lead and coordinate the day-to-day execution of Problem, Knowledge and Event Management practices, ensuring service delivery priorities meet agreed SLAs.
  • Drive governance activities, including reporting, SLA performance monitoring, quality reviews, stakeholder engagement and participation in SIAM forums.
  • Coordinate problem investigations, support operational escalations, and lead continual improvement initiatives across ITIL practices.
  • Develop, maintain and embed operational Playbooks, ensuring alignment with customer policies, defined controls, quality measures, RACI frameworks and workflows.
  • Partner with technical teams and subject matter experts to improve reporting, dashboard capability, data quality, knowledge management outcomes and service automation opportunities.
Desired Qualifications
  • ITIL Managing Professional, Practice Manager and/or SIAM Foundations certifications are desirable.
  • Experience with ServiceNow reporting is highly regarded.

About the company

Leidos develops technology and runs services for defense, intelligence and civilian agencies, as well as healthcare and commercial customers. It combines software and engineering work with systems integration, building secure networks and equipment used in demanding operations. Its portfolio includes medical services, energy infrastructure design and technology that supports military missions, linking specialist businesses under one parent. Customers pay through contracts for delivered systems and services, with payment tied to labor, costs or agreed project milestones. Leidos traces its roots to a company founded in 1969 and is headquartered in Reston, Virginia.

Company Size

10,001+

Company Stage

IPO

Headquarters

Reston, VA

Founded

1969

Get referred to Leidos

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Recognized sales are growing: Leidos reported fiscal Q2 revenue of $4.56 billion, up 7%, in August 2026.
  • Technical study gets support: Leidos lists 4,092 certification prep courses and tuition assistance for full time employees.
  • Future work includes funded contracts: Leidos reported $10.2 billion of funded backlog in August 2026.

What critics are saying

  • Federal budgets dominate demand: Leidos' February 2026 filing attributed 87% of fiscal 2025 revenue to U.S. government work.
  • Cleared cyber roles restrict access: Leidos' live Fort Meade analyst posting requires active Top Secret clearance with a polygraph.
  • Cost overruns threaten margins: firm fixed price work accounted for 43% of Leidos' fiscal 2025 revenue.

What makes Leidos unique

  • Runway capacity improves through software: Leidos and UK navigation provider NATS optimize landing spacing with Intelligent Approach.
  • Leidos reaches patients directly: its QTC medical exam business connects over 15,000 providers with more than 90 clinics.
  • Leidos builds battlefield hardware: it is the Army's prime contractor for Enduring Shield, a mobile air-defense launcher.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Medical, dental, & vision insurance
  • Health Savings account
  • Income protection
  • PTO
  • Paid parental leave
  • Jury duty pay
  • Bereavement leave
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Family Benefits

Growth & Insights and Company News

6 month growth

9%

1 year growth

9%

2 year growth

9%
Yahoo Finance
Nov 2nd, 2026
Leidos Q3 earnings preview: analysts expect 5.9% revenue growth after $4.56B last quarter

Defense contractor Leidos (NYSE:LDOS) reports third-quarter earnings on Tuesday before market open. Analysts expect revenue to grow 5.9% year on year, against 6.7% growth in the same quarter last year. Last quarter, Leidos beat revenue expectations with $4.56 billion, up 7.2% year on year. It also beat analysts' EBITDA and EPS estimates. Analysts have largely held their forecasts over the past 30 days, and the company rarely misses revenue estimates. Peers have posted strong results. Huntington Ingalls grew revenue 10.8%, and its shares rose 13.5%. RTX grew 11.1%, and its stock was unchanged. Leidos shares are up 19.1% over the last month, at $142.25. The average analyst price target is $151.73.

Intelligence Community News
Oct 29th, 2026
Leidos to deploy unified cyber planning platform for USCYBERCOM.

Leidos to deploy unified cyber planning platform for USCYBERCOM. 0 Comments U.S. Cyber Command selected Leidos to further develop the first integrated digital platform designed to help cyber operators plan, coordinate, and assess missions through a single, unified environment, the company announced October 28. A $99 million Other Transaction Authority (OTA) prototype agreement was awarded for continued development on this next-generation cyber planning system. "We've equipped U.S. cyber operators with a platform that has significantly shortened mission planning cycles to less than 24 hours in some cases," said Jason O'Connor, Leidos Intelligence president. "Developed by our Kudu Dynamics team, this technology delivers mission planning, execution and assessment to the cyber mission at speed and scale." The platform is designed to bring together traditionally separate workflows and tools into a single integrated system. The platform also has a modular architecture that's intended to support integration with government and third-party technologies as mission needs change, allowing for flexibility in how the platform is developed and sustained. Leidos acquired Kudu Dynamics in 2025 to expand its cyber technology, engineering and mission-support capabilities. The award advances Leidos' NorthStar 2030 strategy, with cyber as a key growth driver and an increasingly critical component of how the U.S. military competes and conducts modern warfare across domains. Your competitors read IC News each day. Shouldn't you? Learn more about its subscription options, and keep up with every move in the IC contracting space.

exchange4media
Oct 23rd, 2026
Pravin Surana joins Analogic as Managing Director - India and South Asia.

Pravin Surana joins Analogic as Managing Director - India and South Asia. Previously, Pravin served as Managing Director - India and South Asia at Leidos. Pravin Surana has joined Analogic as Managing Director - India and South Asia. Prior to joining Analogic, Pravin served as Managing Director - India and South Asia at Leidos. Earlier, Pravin held roles at Three D Integrated Solutions Ltd., Smiths Detection and GE, among other organisations.

PR Newswire
Oct 22nd, 2026
Leidos wins $95M Defence Logistics Agency deal to bring AI to Pentagon asset system

Leidos will use artificial intelligence (AI) automation to speed up the Pentagon's asset management system, under a new $95 million, five-year contract from the Defense Logistics Agency (DLA). The Enterprise Logistics Management System (ELMS) is used by more than 50 agencies to manage over 80 million items of government property valued at more than $140 billion. Leidos has supported ELMS and its predecessor for more than 21 years. The company will apply AI-driven automation, cloud, and modern software development practices to speed up software delivery, streamline processes, and keep operations secure and reliable. The contract runs through August 2031, including a base year and four option years. "Logistics wins wars and accurate, reliable asset visibility is a cornerstone of military readiness," said Jason McCarthy, senior vice president at Leidos.

GlobeNewswire
Oct 21st, 2026
Frequency Electronics announces Chief Financial Officer transition; reaffirms fiscal 2029 financial targets.

Frequency Electronics announces Chief Financial Officer transition; reaffirms fiscal 2029 financial targets. MITCHEL FIELD, N.Y., Oct. 21, 2026 (GLOBE NEWSWIRE) - Today, Frequency Electronics, Inc. (Nasdaq: FEIM) ("FEI" or the "Company") announced the election of Allen Kaplan as its new Chief Financial Officer (CFO), effective November 1, 2026. As CFO, Mr. Kaplan will join the Company's senior executive leadership team and will report directly to President and Chief Executive Officer (CEO) Tom McClelland. Mr. Kaplan joins FEI following a distinguished career at Leidos Defense Sector, where, as Vice President of Finance and Business Operations, he most recently led financial strategy, pricing, capital investment and program financial performance for a large portfolio of defense programs. These manufacturing programs spanned the full life cycle from prototype through full-rate production. He succeeds Steven L. Bernstein, who will retire effective November 1, 2026. "I am pleased to welcome Allen to FEI in this very important role - he brings over 21 years of experience leading financial and accounting teams in our industry, and we are excited to work with him as our CFO," said Tom McClelland, President and CEO, Frequency Electronics, Inc. "I also want to thank Steven L. Bernstein for his dedicated service to the Company over the last 16 years and wish him all the best in his well-deserved retirement." Mr. Kaplan's tenure at Leidos included serving as Business Operations Director beginning in 2022 and, prior to that, roles of increasing responsibility in finance and business operations beginning in 2016. Previously, he was employed by Lockheed Martin Corporation from 2005 to 2016, where he served in various roles of increasing responsibility. Mr. Kaplan earned a Bachelor's degree in Supply Chain Management from Pennsylvania State University and a Master of Business Administration from Villanova University. As part of this management transition announcement, the Company is also reaffirming its previously provided three-year financial targets of: * Minimum revenue of $150 million by the fiscal year ended April 30, 2029; * Minimum gross margin of 50% by the fiscal year ended April 30, 2029; and * Minimum operating margin of 30% by the fiscal year ended April 30, 2029. About Frequency Electronics Frequency Electronics, Inc. (FEI) is a world leader in precision time and frequency generation technology, which is incorporated into commercial and U.S. Government satellites, Command, Control, Communication, Computer, Intelligence, Surveillance and Reconnaissance ("C4ISR"), and Electronic Warfare ("EW") systems. Its technology is used for a wide range of space and non-space applications. FEI has received over 100 awards of excellence for achievements in providing high performance electronic assemblies for over 150 space and Department of War programs. The Company invests significant resources in research and development to expand its capabilities and markets. Forward-Looking Statements The statements in this press release regarding future earnings and operations, including statements regarding our three-year gross margin target, our three-year operating margin target, our three-year revenue target and similar targets or objectives, and other statements relating to the future constitute "forward-looking" statements pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements inherently involve risks and uncertainties that could cause actual results to differ materially from the forward-looking statements. Factors that would cause or contribute to such differences include, but are not limited to, the risks associated with reliance on key customers, including the U.S. government, the Company's use of estimates when accounting for contracts, actions by significant customers or competitors, competitive factors, new products and technological changes, continued acceptance of the Company's products in the marketplace, dependence upon third-party vendors, product prices and raw material costs, the Company's ability to attract and retain key employees, general domestic and international economic conditions, health epidemics and pandemics, external disruptions to the Company's facilities or supply chain, the Company's operations in a highly regulated industry, the outcome of any litigation and arbitration proceedings, cybersecurity attacks, noncompliance with any of the covenants in the credit agreement, volatility in the Company's stock price, including due to the relatively low trading volume of its common stock, and failure to maintain an effective system of internal controls over financial reporting. The factors listed above are not exhaustive and should be read in conjunction with the other cautionary statements that are included in this release and in our filings with the Securities and Exchange Commission. The Company's Annual Report on Form 10-K for the fiscal year ended April 30, 2026, filed on July 17, 2026 with the Securities and Exchange Commission includes additional factors that could materially and adversely impact the Company's business, financial condition and results of operations, as such factors are updated from time to time in our periodic filings with the Securities and Exchange Commission, which are accessible on the Securities and Exchange Commission's website at www.sec.gov. Moreover, the Company operates in a very competitive and rapidly changing environment. New factors emerge from time to time and it is not possible for management to predict the impact of all these factors on the Company's business, financial condition or results of operations or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in any forward-looking statements. Given these risks and uncertainties, investors should not rely on forward-looking statements as a prediction of actual results. Any or all of the forward-looking statements contained in this press release and any other public statement made by the Company or its management may turn out to be incorrect. The Company expressly disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. Contact information: Dr. Thomas McClelland, President and Chief Executive Officer TELEPHONE: (516) 794-4500 EXT.5000