Full-Time

Growth Account Executive

Updated on 1/18/2025

Iterable

Iterable

501-1,000 employees

Customer engagement platform for personalized marketing

Data & Analytics
Consumer Software

Mid, Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • Experience using the following in Salesforce: flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g. Data Loader)
  • Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
  • Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
  • Strong project management skills and ability to communicate cross-functionally
  • Interest in and ability to learn administration of new tools
Responsibilities
  • Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, and Chili Piper
  • Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
  • Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
  • Support our existing Sales tools and drive increased adoption across the team
  • Build reports and dashboards, both ad-hoc and for strategic initiatives
  • Own, create, and maintain both internal and external documentation
  • Support end-users of the Salesforce platform and integrated tools
  • Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
  • Monitor system health and performance including proactively identifying and improving system processes
  • Maintain and improve data cleanliness
Desired Qualifications
  • Experience administering Salesforce for a 550+ person instance
  • Knowledge of administering LeanData, Outreach, or Chili Piper a big plus
  • Certifications (a plus)
  • Salesforce Certified Administrator
  • Salesforce Senior Certified Administrator
  • Any other Salesforce Certifications
  • Familiarity with Salesforce CPQ
  • Familiarity with Apex
  • Experience providing support to a SFDC instance in a hyper-growth SaaS company

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design tailored content for each customer, ensuring that communications are relevant and impactful. By orchestrating messages across various channels, Iterable reduces noise and enhances the customer experience, enabling businesses to respond quickly to customer signals. The service operates on a subscription model, where clients pay a fee based on their specific needs. Iterable also incorporates AI to improve the effectiveness of marketing messages, offering features that support cross-channel communication and advanced personalization. The company's goal is to empower businesses to thrive in a competitive market by fostering strong, one-on-one relationships with their customers.

Company Stage

Series E

Total Funding

$332.9M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI-Powered Journey Builder simplifies creating customer journeys with natural language prompts.
  • Native WhatsApp integration expands global reach, enhancing customer engagement opportunities.
  • Expie Awards highlight Iterable's success in achieving exceptional customer engagement.

What critics are saying

  • Increased competition from AI-powered platforms like Braze and Salesforce may erode market share.
  • Data privacy regulations like GDPR could limit Iterable's personalized marketing capabilities.
  • Economic downturns may reduce demand for subscription-based services like Iterable's platform.

What makes Iterable unique

  • Iterable's AI-powered platform offers personalized, cross-channel customer engagement at scale.
  • The Smart Ingest feature consolidates data from multiple sources for enhanced marketing strategies.
  • Joining the MACH Alliance positions Iterable as a leader in open technology ecosystems.

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Benefits

Paid Parental Leave

Competitive salaries, meaningful equity

Medical, dental, vision, & life insurance

Balance Days

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Comprehensive Private Medical Insurance

401(k) Retirement Plan