Infusion Collection Specialist

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

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Infusion Collections Specialist 

Location: Syracuse / Clinton, NY Area
Schedule: Monday through Friday, 8:00 AM to 4:30 PM
Infusion collections experience strongly preferred

Make an Impact Behind the Scenes of Patient Care

At LUX Infusion, we know great patient care depends on more than what happens at the bedside.

We’re looking for an experienced Infusion Collections Specialist who understands the complexities of healthcare reimbursement and can help ensure claims are followed through from submission to payment.

If you have experience with home infusion, specialty pharmacy, infusion therapy collections, we would especially love to hear from you.

Why This Role Matters

Timely and accurate reimbursement helps ensure patients continue receiving the therapies they need without unnecessary interruptions.

As a Collections Specialist, you’ll help:

• Support continuity of infusion therapy
• Resolve outstanding insurance claims and payer balances
• Investigate denials, underpayments, and reimbursement issues
• Partner with billing, pharmacy, and operational teams
• Maintain accurate documentation and follow-up
• Support a financially responsible, patient-first organization

What You’ll Do

In this role, you will:

• Follow up on submitted insurance claims to ensure accurate and timely reimbursement
• Manage assigned payer accounts and outstanding balances
• Investigate denials, underpayments, unpaid claims, and payment discrepancies
• Communicate directly with insurance payers to resolve reimbursement issues
• Determine whether claims were billed correctly or require correction and rebilling
• Review payer requirements, reimbursement guidelines, and coverage requirements
• Document collection activity and maintain accurate account notes
• Utilize billing systems and clearinghouses to manage collection workflows
• Collaborate with billing, pharmacy, operations, and other internal teams
• Respond to internal and external questions regarding claim status
• Stay current on payer policies, billing requirements, and applicable regulations
• Assist with reporting, data entry, and other revenue-cycle responsibilities as needed

What We’re Looking For

You may be a strong fit if you have:

• Healthcare collections or accounts receivable experience
• Experience working with insurance payers and claim follow-up
• Strong knowledge of denials and reimbursement resolution
• Excellent analytical and problem-solving abilities
• Strong attention to detail
• Persistence and confidence with payer follow-up
• Excellent written and verbal communication
• Ability to manage multiple accounts and priorities
• Strong follow-through and ownership of your work

Infusion Experience Is a Plus

We are especially interested in candidates with experience in:

• Home infusion collections
• Specialty pharmacy reimbursement
• Infusion therapy claims
• Medical or pharmacy benefit reimbursement
• Commercial insurance, Medicare, or Medicaid payer follow-up
• Specialty medication reimbursement

Required Qualifications

• High school diploma or GED
• Minimum of 3 years of collections-related experience
• Experience providing customer service to internal and external stakeholders
• Basic proficiency with Microsoft Word, Excel, and PowerPoint

Preferred Qualifications

• 5+ years of collections experience
• Previous healthcare revenue-cycle experience
• Home infusion, specialty pharmacy, or infusion therapy collections experience

Why LUX Infusion?

At LUX Infusion, we believe care deserves more light, more warmth, more clarity, and more connection.

Here, you’ll have the opportunity to do work that directly supports:

• Patient access to infusion therapy
• Continuity of care
• Accurate and timely reimbursement
• Collaboration between revenue cycle, pharmacy, and operations
• A growing, patient-first organization

If you have healthcare collections experience and understand the unique reimbursement challenges surrounding infusion therapy, we’d love to connect with you.