Full-Time
Vice President
Zenoti
1,001-5,000 employees
Cloud-based SaaS for salons and spas
Compensation Overview
$145k - $220k/yr
Seattle, WA, USA
In Person
 Operations & Logistics (1) |
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- 15+ years of experience in SaaS customer implementation, with at least 5+ years in executive leadership.
- Proven experience managing global professional services or consulting organizations with 50+ team members.
- Strong executive presence and a successful track record of building trust with C-level clients and internal stakeholders.
- Demonstrated success in implementing and scaling AI-driven solutions within Services or Operations environments.
- Deep understanding of SaaS delivery models, onboarding frameworks, and enterprise project governance.
- Business acumen and strategic thinking with the ability to balance customer delight and operational efficiency.
- Experience navigating cross-functional orgs and influencing roadmap prioritization.
- Familiarity with delivery tools such as Rocketlane or other PS tools, Salesforce, Smartsheet, Jira, and Confluence.
- Lead, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional Subject Matter Experts.
- Build a high-performing leadership pipeline aligned to long-term organizational growth and succession needs.
- Drive a strong performance culture rooted in accountability, ownership, and customer outcomes.
- Align functional Objectives and Key Results with company goals while fostering team cohesion across geographies.
- Serve as the executive sponsor for critical accounts and complex enterprise rollouts.
- Build and maintain executive relationships with key clients to ensure alignment on transformation goals and milestones.
- Influence internal C-level stakeholders across Product, Sales, Engineering, and Customer Success to drive cohesive customer experiences.
- Tailor messaging and insights to align with executive audiences and board-level interests.
- Own the global strategy for implementation methodology, services packaging, delivery governance, and resource planning.
- Institutionalize AI-driven automation to identify risk signals, reduce manual touchpoints, and optimize project velocity and margin.
- Drive operational cadences: weekly delivery health reviews, capacity planning, backlog grooming, and forecast roll-ups.
- Make data-informed decisions quickly—even amidst ambiguity—using real-time dashboards and risk telemetry.
- Act as the final escalation point for critical accounts and drive executive alignment to de-risk delivery.
- Lead post-mortem reviews and cross-functional root cause analysis with structured resolution plans.
- Use escalation trends to inform upstream fixes and improve readiness standards.
- Own the Professional Services playbook and constantly evolve it through customer feedback, AI innovations, and market benchmarks.
- Standardize reusable assets, templates, and delivery accelerators that reduce time-to-value.
- Drive continuous learning and capability-building across tools, AI adoption, and vertical-specific onboarding approaches.
- Partner with Sales and Customer Success to align on pre-sales scoping, customer health post-implementation, and expansion readiness.
- Establish leading indicators for churn risk during implementation and align mitigation strategies across teams.
- Track Professional Services contribution to Net Revenue Retention, time-to-value, and implementation gross margin.
- Bonus: Experience in wellness, healthcare, or multi-location services businesses.
Zenoti is a cloud-based software provider for salons, spas, and med spas that offers a full SaaS platform to run business operations. It serves over 12,000 businesses in more than 50 countries, providing tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control. The product works as a cloud-hosted subscription service, delivering features such as online booking, self-check-in, e-payments, and digital reviews, with 24/7 support and assistance with data migration. Zenoti differentiates itself by delivering an integrated, end-to-end suite tailored to beauty and wellness businesses, enabling touchless interactions and centralized management across locations. Its goal is to help clients enhance customer experience, unify their brand, and automate front-desk tasks to run their operations more efficiently and grow globally.
Company Size
1,001-5,000
Company Stage
Series D
Total Funding
$331M
Headquarters
Bellevue, Washington
Founded
2010
Simplify's Take
What believers are saying
- AI Receptionist converts one in three missed calls into bookings, recovering lost revenue.
- Fitness expansion yields 34% churn reduction, tapping $432B professional beauty market by 2034.
- Platform drives $1B incremental customer revenue, growing twice as fast as industry averages.
What critics are saying
- Mindbody and Toast integrate AI features within 6-12 months, eroding first-mover edge.
- HIPAA violations in AI Scribe trigger $1.5M fines and medspa lawsuits within 12-24 months.
- Ransomware attack on $7B payment volume causes mass churn across 30,000 customers immediately.
What makes Zenoti unique
- Zenoti's AI Workforce automates medspa consultations, charting, and reception across 11,000 locations.
- Predictive agents leverage data from 30,000 businesses for inventory and staff optimization.
- Real-Time Growth Dashboard benchmarks performance against peers for targeted revenue growth.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Parental Leave
Unlimited Paid Time Off
Flexible Work Hours
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%Zenoti is heading to amspa 2026 - here's what Zenoti is bringing. Zenoti is heading to the American Med Spa Association Annual Conference 2026 at Wynn Las Vegas, April 9-12. Stop by Booth #1005 for live demos of its AI Workforce - nine purpose-built agents that close revenue leaks in charting, lead management, front desk, and more. Plus: a must-attend education session on April 11, complimentary champagne, and an exclusive VIP evening at The Sphere. Cheryl Cole
Zenoti applauds the best aesthetic initiatives at the aesthetics Awards. * March 6, 2026 Patient booking software company Zenoti has been named as sponsor of Best Initiative/Strategic Project at the Aesthetic Awards. The Zenoti Award for Best Initiative/Strategic Project in Aesthetics will recognise companies, associations and other bodies in aesthetics that have had a positive impact on the specialty in the last year. This could be through influencing regulation, developing standards, ESG initiatives, promoting best practice, raising public awareness, safety initiatives and promoting aesthetics as a medical activity. Quick links: March 5, 2026 March 4, 2026 March 3, 2026 March 2, 2026 February 27, 2026
Zenoti, an AI-powered growth platform for beauty and wellness, has expanded into the fitness industry. The company announced that early adopters have reported a 34% reduction in member churn and improved collection rates since implementing the platform. The Seattle-based company, which serves over 30,000 spas, salons and medspas across 50 countries, now offers gyms and clubs a unified platform for marketing, membership management, payments and operations. The system uses AI to automate decisions, personalise engagement and predict outcomes. Zenoti's AI Workforce includes AI Lead Manager for prospect engagement and AI Concierge for front-desk operations. The platform processes $7 billion annually in payments and bookings, and has helped customers generate $1 billion in incremental revenue across industries.
Zenoti's AI-Powered Growth Platform drives +$1 billion in customer revenue. Powerful software adds record-breaking $40 million in incremental revenue in just one month, allowing 30,000 companies choosing Zenoti to dramatically outperform industry averages. Zenoti, the AI-Powered Growth Platform for beauty and wellness, announced it generated over $1 billion in incremental revenue for its customer base of 30,000 businesses. This milestone demonstrates that businesses using Zenoti grow nearly 2 times faster than industry averages, with momentum accelerating as customers added $40 million in new revenue in just four weeks. Building on the recent AI Workforce announcement, this validation proves that intelligence, not just experience or partnership, drives sustainable growth in beauty and wellness. "This isn't just Zenoti's milestone - it's our customers' collective success story," said Anand Arvind, Chief Product Officer at Zenoti. "When 30,000 businesses share intelligence and learn from each other, everyone wins. With the addition of 2,500 customers, our AI learns from an even richer dataset of success patterns and automatically applies those insights to help every customer grow faster." Zenoti's passion for the beauty and wellness industry runs deep. "We're not just building technology; we're empowering an industry that transforms lives every day," said Sudheer Koneru, CEO of Zenoti. "From the salon chair to the gym floor, we're inspired by the creativity, care, and connection that beauty and wellness businesses bring to their communities. Our mission is to amplify their impact by giving them the most cutting-edge solutions to thrive in an ever-evolving world." Real-Time Growth Dashboard Launches To celebrate this milestone and maintain transparency, Zenoti launched a customer Growth Dashboard for every customer that displays real-time, aggregated customer metrics including: * Cumulative incremental revenue generated: $1 billion and climbing * AI-driven interventions: $40 million per month * Top-performing customers acquire 29% of their new guests through referral marketing * Integrated upsell and add-on features: $144 million * Smart automations that fill appointment books, such as nearby availability, automatic waitlist management, and peak-day premium pricing: $48 million With the dashboard, customers track growth and focus on the levers that will drive revenue. The deep instrumentation also allows owners and managers to compare their growth to similar businesses and make strategic decisions accordingly.
Zenoti unveils new AI Receptionist. Patient booking software company Zenoti has launched a new AI Receptionist. The company shares that the new platform includes AI-powered call answering and a customer engagement feature designed to reduce missed calls, optimise revenue opportunities, and help businesses to deliver a more personalised and efficient service. Zenoti adds that the AI Receptionist is integrated into its AI powered phone service (HyperConnect Voice), and works with existing telephone numbers, guest records, appointment books, membership settings, point of sale and communication tools. Geraldine Fusciardi, Zenoti senior vice president for Europe commented, "We're delighted to have launched AI Receptionist to our UK customers. Data shows that 75% of consumers expect a 24/7 service, but up until now, most businesses have been unable to respond to this modern-day demand, resulting in both lost customers and revenue. Sophisticated, AI-powered digital receptionist tools such as Zenoti AI-Receptionist are helping to reshape the specialty, improving service and giving businesses the competitive edge."