Sales Development Representative
Customer Care, Hybrid
Posted on 1/30/2024
INACTIVE
Homebase

501-1,000 employees

Comprehensive management tools for hourly teams
Company Overview
Homebase is a highly efficient tool for small businesses, providing a comprehensive suite of services including employee scheduling, time tracking, payroll, and team communication. Recognized by Inc Magazine as Best in Business 2020 Gold Medal Winner and Top Rated Time Clock and Scheduling Software by Motley Fool's The Blueprint, it demonstrates industry leadership and a competitive edge. The company's culture is focused on simplifying administrative tasks, enabling business owners and employees to concentrate on core operations, thereby fostering a productive work environment.

Company Stage

Series C

Total Funding

$141.9M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

21%

1 year growth

63%

2 year growth

109%
Locations
Houston, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 1+ years of achieving sales quotas
  • 1+ years experience working in customer service
  • Bilingual in English and Spanish is a plus
  • Strong written and verbal communication skills
  • Experience working or interacting with various web and mobile apps
  • Organizational skills and punctuality
  • Enthusiasm for dynamic and growing company
  • Self-starter with the ability to execute assigned processes
Responsibilities
  • Understand customers' needs and identify sales opportunities
  • Explain and demonstrate Homebase features and benefits
  • Act as the first point of contact with Homebase customers via live chat, email, and phone
  • Handle 45+ conversations a day and meet weekly KPI’s
  • Consistently utilize advanced listening, rapport, and closing skills
  • Participate in team meetings and training
  • Balance speed and quality, keeping customers’ needs central to work
  • Demonstrate ownership and accountability of the team’s work and outcomes
  • Have a learning mindset and demonstrate humility
Desired Qualifications
  • Experience in phone support
  • Experience in SaaS or sales
  • Tech-savvy
  • Intellectually curious with a desire to continuously learn and develop