Associate Manager - Category Management, Health Insurance

Job Description

We are seeking a driven, analytical, and relationship-focused Associate Manager to own end-to-end account management for our key Health Insurance partners. In this role, you will act as the strategic bridge between our organization and partner insurers. You will be responsible for line-of-business (LOB) growth, product/plan integrations, Annual Operating Plan (AOP) delivery, day-to-day operations, and partner account profitability.

Key Responsibilities

1. Account & Relationship Management

• Act as the single point of contact (SPOC) for assigned health insurance partners.

• Build and nurture strong relationships with insurer teams across underwriting, product, operations, technology, and claims.

• Conduct regular performance reviews (Weekly/Monthly/Quarterly Business Reviews) with insurer leadership to track targets and resolve operational bottlenecks.

2. AOP Strategy & Business Growth

• Own the Annual Operating Plan (AOP) for the assigned health insurance accounts, driving revenue targets and product mix strategies.

• Analyze sales trends, conversion funnels, and customer personas to identify new growth opportunities within health insurance.

• Work with cross-functional teams (Growth, Marketing, Operations) to run targeted campaigns and drive premium volumes.

3. Product Integration & Plan Management

• Drive end-to-end onboarding and integration of new health insurance products and plan variants onto the platform.

• Coordinate with product and tech teams to ensure seamless API integrations, user journeys, policy issue workflows, and UI/UX flows.

• Regularly audit live insurance products for feature accuracy, pricing precision, and regulatory/underwriting updates.

4. Account Profitability & Portfolio Management

• Monitor and manage unit economics, commission structures, loss ratios, and partner margins to ensure account profitability.

• Analyze portfolio performance across parameters like persistency, renewal rates, claim settlement rates, and ticket sizes.

• Negotiate commercial terms, payouts, and exclusive product offerings with insurance partners alongside senior management.

5. Operational Excellence & Support

• Oversee day-to-day operational workflows, including policy issuance, endorsements, cancellation requests, and claim escalations.

• Streamline operations between partner underwriters and internal operations to minimize drop-offs and improve turn-around times (TAT).

• Ensure strict adherence to IRDAI (or local regulatory authority) guidelines, compliance standards, and internal risk policies.

Key Performance Indicators (KPIs)

• Revenue & Volume: Achievement of Monthly/Quarterly/Annual AOP targets for assigned insurer accounts.

• Account Profitability: Margins, commission compliance, and portfolio loss ratio targets.

• Product Efficiency: On-time product integration, zero feature/pricing discrepancies, and optimized conversion funnels.

• Operational SLA: Turn-around time (TAT) for policy issuance, endorsement resolution, and claim escalations.

Qualifications

• Education: Bachelor’s degree in Business Administration, Operations, Commerce, or related fields (MBA preferred).

• Experience: 3–5 years of hands-on experience in insurance operations, account management, or category management in an Insurtech, Broker, Web Aggregator, or Health Insurance company.

• Domain Expertise: Thorough practical knowledge of Health Insurance operations, medical underwriting processes, MER workflows, endorsement rules, and claims processing (Cashless & Reimbursement).

• Technical & Data Skills: Proficiency in Excel, SQL, or reporting tools (Tableau/PowerBI) to track daily issuance metrics, funnel drops, and operational dashboards.

• Problem-Solving & Communication: Strong execution ability, detail-oriented mindset, and effective negotiation skills when liaising with insurer operations desks.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,