Field Services Expert

Job Description

• During Delivery Phase (Installations/Swap, Roll-out, Migration Plan):
  • Create, Maintain & Monitor Implementation Plans
  • Ensure Quality of Deliverables during Roll-out Projects
  • Track Costs of Projects
  • Ensure Buy-In of Solutions by Customers
• During Run Phase:
  • Coordinate Services Rendered to Customers
  • Ensure Operational Monitoring – Issue Tracking – Risk Management
  • Manage Customers Reclaims
  • Identify Add-ons Sales Opportunities
  • Provide KPI’s and Measure Quality of Services Rendered
• Generic Missions:
  • Manage vendors & field services installation third party
  • Represent Vusion in Clients Relationship Governing Bodies
  • Coordinate Communication to Client & Vusion Stakeholders
  • Manage Relationship with Partners/System Integrators
  • Build & Maintain Detailed Maps of the Customers Solutions

Qualifications

• Proven experience in project management, with a strong focus on roll-out, deployment, installation, or migration projects

• Proven ability to plan, execute, and monitor large-scale implementations, including cost tracking and quality control

• Solid experience managing vendors, field services, and third-party installation partners

• Strong customer-facing skills, with experience ensuring solution adoption and participating in governance or steering committees

• Hands-on experience with operational monitoring, including issue tracking, risk management, and KPI reporting

• Ability to work cross-functionally to coordinate stakeholders, manage partners/system integrators, and identify add-on sales opportunities

Additional Information

We innovate. We help communities thrive.  

 VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.   

 The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.   

We feel supported. You will too.   

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:  

• Pay: Competitive pay and benefits 

• Schedule: A flexible, hybrid work schedule   

• Career Growth: E-learning opportunities and workshops, and global mobility potential   

Not the right opportunity for you?   
Share this job with a friend or search all careers at vusiongroup.com/careers.