Technical Support Advisor
About the job
- Technical secondary education is required; studies in electrotechnics, electronics, automation, or computer science are preferred.
- Communicative English proficiency is required.
- At least two years of experience in a similar position is required.
- Basic electronics knowledge and analytical skills are required.
- Knowledge of Microsoft Office is required.
- Ability to set priorities and work under time pressure is required.
- Ability to organize one's own work is required.
- A customer-service focus is required.
- Diagnose causes of failures and repair devices and accessories, ensuring service requests are handled efficiently and customers are satisfied.
- Administer service requests and expert assessments in the complaints system, ensuring data accuracy and timely processing of claims and returns.
- Support logistics and warehouse processes, including receiving and issuing goods and shipping replacement goods.
- Follow health and safety rules and care for assigned property, tools, and service equipment, keeping them in proper technical condition and using them safely.
- Analyze customer complaints and quality incidents, and identify actions to improve product quality using Salesforce Incident Management.
- Prepare quotations for out-of-warranty repairs.
- Develop tools for product administration and testing to improve efficiency.
- Communicate with international sales units in English regarding complaints and returns.
- Manual skills or experience in the construction or technical industry are an advantage.
- SEP electrical qualifications are an advantage.
- Experience working with SAP is an advantage.
About the company
SOMFY Group designs and manufactures motors, controls, and connected systems for openings and closures in homes and buildings. Its products automate shutters, blinds, curtains, gates, garage doors, and other access points, combining mechanical movement with electronic controls. The group serves manufacturers, installers, building professionals, and household users through an international network of brands, production sites, and distribution operations. Its connected-home offering lets occupants coordinate equipment, adjust living conditions, and manage access or security from digital interfaces. Founded in 1969, SOMFY Group is headquartered in Cluses, in the Auvergne-Rhône-Alpes region of France.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Cluses, France
Founded
1969
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Simplify's Take
What believers are saying
- Commercial entry route: the German apprenticeship rotates trainees through purchasing, accounting, marketing, sales, and human resources.
- Remote allowance: Overkiz in Annecy advertises ninety remote days annually, including four weeks away from home.
- Sales equipment: BFT's UK area-manager package includes an electric company car, laptop, tablet, and phone.
What critics are saying
- Academic requirement: the German apprenticeship asks for strong upper-secondary or university-entry school qualifications.
- Specialist experience: the Overkiz senior embedded role requires ten years developing Linux systems in a Yocto environment.
- Territory travel: BFT's South West England sales position requires extensive travel and regular overnight stays.
What makes SOMFY Group unique
- Shared problem-solving: quality teams use short-interval management and the eight-discipline method to improve performance across entities.
- After-sales model: group brand Répar'Stores repairs and upgrades shutters, awnings, and garage doors to extend product life.
- Interoperability strategy: connected platforms support major voice ecosystems, while the group participates in Zigbee, Thread, and Matter alliances.
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