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Accenture

Advises businesses and runs their technology

Field Support Technician Level 2 - Polifuncional

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSantiago, Santiago Metropolitan Region, Chile

About the Job

Requirements

  • Hold a higher-level technical qualification in IT support, networks, or computing; or an execution engineering qualification in computing, connectivity and networks, or a related field.
  • Have at least 3 years of specialized IT support experience.
  • Have at least 1 year of experience in mining or industrial environments.
  • Hold a Codelco underground license.
  • Reside in Calama or Antofagasta.
  • Be available to work a 7x7 daytime shift.

Responsibilities

  • Perform specialized on-site technical support, diagnosing, repairing, and maintaining computer equipment, network equipment, and technology peripherals.
  • Carry out installations, maintenance, repairs, equipment retirements, technical evaluations, and software installation according to established procedures.
  • Respond to and resolve incidents involving printers and plotters to ensure operational continuity.
  • Manage and keep requests and incidents updated through ITSM platforms.
  • Install, configure, and maintain technology infrastructure, including networking equipment, servers, operating systems, and applications.
  • Collaborate with technical teams and specialists to resolve complex incidents and monitor system and equipment availability.
  • Support the supervision and operation of data center infrastructure, including climate control, power, fire detection and suppression, and access control systems.
  • Comply with established safety regulations and procedures for field work.

Desired Qualifications

  • Hold a Class B driver's license.
  • Have prior experience with Codelco contracts.
  • Have knowledge of networking.
  • Have knowledge of servers and operating systems.
  • Have experience or knowledge in ITSM and ticket management.
  • Have knowledge of data center infrastructure.

About the Company

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Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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