Intake Specialist 2 - Behavioral Psychology
About the job
- Fluency in both Spanish and English is required.
- A high school diploma, GED, or equivalent is required.
- A minimum of three years of experience operating patient systems and providing customer service is required.
- Serve as liaison between clients, families, and clinicians for intake screening, referral, and placement based on defined clinic criteria for Aliceanna, Fairmount, Patuxent, and Odenton locations, and between Behavioral Psychology departments and other Kennedy Krieger Institute departments.
- Complete intakes in the EPIC system, including collecting demographic information, insurance information, and the reason for concern for families seeking Behavioral Psychology services.
- Complete intakes and demographic information as needed in the EPIC system for Feeding Clinic and Pediatric Consult Clinic, and triage to the appropriate clinic for scheduling.
- Create an Appointment Request in the EPIC system for the correct clinic or clinics to allow for scheduling.
- Schedule, cancel, and confirm all Initial Evaluations, and document and verify them on the Intake Team’s shared calendars in Outlook.
- Enter Initial Evaluation appointment information into the EPIC system and email the Behavioral Psychology Admin Group to ensure paperwork is completed, therapists are informed of appointments, and insurance benefits are cleared and entered into the account before the appointment.
- Enter patient and referral information in the SAM system.
- Process and forward daily logs to appropriate personnel at the end of each business day.
- Support families, clients, and personnel from other Kennedy Krieger Institute departments by answering and following up on inquiries received by phone, email, or fax about Behavioral Psychology services, and redirect patients to other Institute services using the correct extension or email group as needed.
- Process referrals received from other Kennedy Krieger Institute departments in the appropriate EPIC system work queue.
- Process and schedule appointments from referrals received by fax from external providers.
- Maintain all clinic waitlists in the SAM system, if applicable.
- Collect and record clinicians’ upcoming Initial Evaluation slots on the Intake Team’s shared MA or Commercial insurance calendars in Outlook.
- An associate’s degree in a human services-related field or healthcare administration is preferred.
About the company
Kennedy Krieger Institute is a non-profit affiliated with Johns Hopkins that supports children and young adults with developmental disabilities and disorders of the brain, spinal cord, or musculoskeletal system through patient care, education, research, and professional training. It uses an interdisciplinary treatment approach where multiple specialists work together to create individualized plans, offering neurobehavioral, rehabilitation, and pediatric feeding disorders inpatient units as well as more than 55 outpatient clinics and several home, community, and school programs. It differs from many providers by pairing medical care with education and community services under one umbrella, strengthened by its Johns Hopkins link and coordinated, team-based care across inpatient, outpatient, and school settings. The goal is to improve quality of life for these individuals through comprehensive, coordinated care, education, research, and training.
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$2M
Headquarters
Baltimore, Maryland
Founded
1937
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Simplify's Take
What believers are saying
- On August 21, 2026, Kennedy Krieger posted new AI autism screening research with Penn Engineering.
- The institute won a $4 million NIH grant for toddler autism brain-imaging research in 2026.
- CDC funded its fellowship expansion with $7.5 million, strengthening workforce training in 2024.
What critics are saying
- Dr. John Campo stepped down September 2026, leaving pediatric psychiatry leadership in transition.
- A WARN filing cut 26 workers in Baltimore and Windsor Mill effective August 7, 2026.
- If Johns Hopkins support weakens, Kennedy Krieger loses referrals, faculty, and research leverage quickly.
What makes Kennedy Krieger unique
- Johns Hopkins affiliate Kennedy Krieger treats rare pediatric neurologic, developmental, and spinal disorders across 55 clinics.
- Its interdisciplinary model spans inpatient rehabilitation, schools, home services, and specialized outpatient care.
- Kennedy Krieger leads national autism screening, wearable brain imaging, and epilepsy-sleep research in 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Paid Sick Leave
- Paid Vacation
- 401(k) Retirement Plan
- Student Loan Assistance
- Training Programs
- Wellness Program
- Mental Health Support
- Tuition Reimbursement