HR Process & Procedure Specialist

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s HR Partnership & Delivery team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

HR Partnership & Delivery sits at the center of Citi’s HR business solutions. This newly created team’s proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes. The HR Process & Procedure Specialist role is a seasoned professional role reporting to the Governance & Procedures Manager as part of a team based across Tampa, Belfast and Manilla. The overall objective of the role is to support the Process Design & Re-engineering team’s activities.

• Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function through the application of robust Change Control & Governance.

• Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the HRP&D organization as well as coordinate and contribute to the objectives of the HR function and overall business.

• Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.

• Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.

• Strong communication and diplomacy skills are required.

• Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.

• Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

What you’ll do

• Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.

• Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.

• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.

• Regularly leads on the review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.

• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.

• Ensures change control is executed throughout project.

• Supports Change Management efforts to ensure the effective implementation and adoption of new ways of working.

• Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.

• Participates in the delivery of internal communications enabling the business officers to effectively service clients.

• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.

• Knowledge of HR policies and procedures.

• Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail.

• Ability to operate within and utilise structured project management techniques.

• Experience of delivering change management activities.

• Demonstrate multi-tasking ability and a consistent record of stakeholder delivery and support.

• Excellent communication skills both written and verbal with the capability to Influence key stakeholders.

• Experience of navigating complex organisational structures.

• Ability to use reporting tools and excel to analyse and interpret complex data sets.

• Proficient in Microsoft Office with an emphasis on PowerPoint.

• Microsoft Office Visio experience preferred.

• Proven track record of delivery in a complex professional services organization - preferably in a HR discipline.

• Strong project management and stakeholder management skills.

• Consistently demonstrates clear and concise written and verbal communication skills.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. 

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:  

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure 

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan  

• Paid Parental Leave  

• Special discounts for employees, family, and friends  

• Access to an array of learning and development resources  

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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