A

Ascend

Automates agency billing, financing, payments

Forward Deployed Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • At least 3 years of experience in implementation, solutions, technical support, or forward deployed engineering.
  • Experience working at a growth-stage startup.
  • Experience with relational databases and strong SQL skills.
  • Hands-on experience with APIs, webhooks, and data integrations.
  • Strong debugging skills and clear communication with customers.
  • A strong desire to learn new skills and solve business problems.

Responsibilities

  • Understand Ascend's platform, product, and customer workflows by collaborating with team members and engaging with customers.
  • Learn Ascend’s platform, APIs, account configurations, and connected third-party systems.
  • Deliver a technical plan for an active integration, including requirements, data flows, dependencies, and success criteria.
  • Own the technical workstream for a customer implementation, partnering with Customer Success on launch timelines and adoption.
  • Build and deploy custom API integrations, webhooks, and data workflows that connect Ascend to customer systems.
  • Configure accounts, validate data flows, and lead technical testing with customers.
  • Partner with Sales and Customer Success to build demos, integrations, or features that remove blockers to a deal or renewal.
  • Independently own account setup, configuration, and complex integrations for new customers from technical scoping through go-live.
  • Lead technical conversations with customers and drive technical delivery in partnership with Customer Success.
  • Build integrations, custom features, and internal tools that embed Ascend in enterprise customer workflows.
  • Help drive adoption by working with customers to put solutions into daily use and remove barriers to sustained usage.
  • Resolve most technical issues independently, bringing in Engineering when a broader product fix is needed.
  • Turn recurring customer needs and one-off builds into product features, reusable integrations, and implementation playbooks.

Desired Qualifications

  • Familiarity with or interest in learning Ruby on Rails.
  • Familiarity with building external APIs and integrations with platforms such as Salesforce.
  • Experience with payments, fintech, or insurance products.

About the Company

Ascend

Automates agency billing, financing, payments

Ascend is a financial technology company that automates agency bill operations for insurance agencies. Its software combines billing, premium financing, and carrier payable workflows into one platform, helping agencies manage bills, finance premiums, and issue carrier payments more efficiently. Agencies interact with a user-friendly portal that clearly presents financing options, enabling faster policy binding and premium collection without back-and-forth paperwork. By automating these processes, Ascend aims to increase profitability and efficiency for agencies, and differentiate itself by offering a single integrated solution rather than multiple separate tools. The company’s stated goals are to improve EBITDA, reduce operating costs, and save agents time, enabling them to serve their clients better.

Company size
51-200
Company stage
Series A
Total funding
$285.5M
Headquarters
San Francisco, CA
Founded
2021

Recently Posted Jobs

Explore more opportunities at Ascend

See more jobs