VP Head of Product - Gift Card & Stored Value

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Job Title

VP Head of Product – Gift Card & Stored Value

What does a successful VP Head of Product – Gift Card & Stored Value at Fiserv do?

The Fiserv Gift Card & Stored Value business is responsible all closed loop stored value solutions for the Merchant Solutions division.  We serve hundreds of mid-sized and large brands globally, as well as thousands of US small business clients.

This leader must combine product vision with disciplined operating execution, commercial judgment, deep customer empathy, and the ability to lead cross-functional teams through complex delivery commitments.  Should have a demonstrated ability to connect product strategy to revenue growth, client retention, margin expansion, product adoption, and measurable client outcomes.

What you will do:

• Product Management: Release and grow gift card and stored value products – both directly Fiserv-built/owned and delivered through partners – that help our clients grow their programs and that surprise and delight their customers.
• Customer Insights: Build a deep and intuitive knowledge base of our industry and customers so our product roadmap connects clearly to expressed and latent customer needs.  A well-managed roadmap should balance foundational product value props (e.g. settlement and reporting services) and innovation R&D (e.g. digital wallet commerce and marketing). 
• Product Roadmap and SDLC: Define and manage the product roadmap and SDLC with adoption of payments industry best practices.  Partner directly with Engineering to ensure high velocity and high quality product shipments to market. 
• Product Partner Management: Identify, engage, and manage third party partners that can enhance our gift card and stored value propositions to program clients.  Partner management includes commercial, legal, technical and operational functions.  
• Internal Alignment: Partner with key internal functions (Client Success, Sales & Relationship Management, Engineering, Other Fiserv Product Owners, etc) to ensure alignment and mutual support of shared initiatives.   
• Metrics driven: Develop a scorecard of leading and lagging indicators that reflects the health of the business
• Execution: Plan and execute product delivery components with precision.  Roadmap should be clear, detailed, consistently delivered, and cadenced to customer and industry schedules.
• Team Building and Culture: Build a high-performing team with a culture of customer obsession, insight, and empathy. 

What you need to have:

• +12 years of experience leading product management for a scaled B2B, payments, commerce, stored value, and/or loyalty business.  
• Experience translating strategy into detailed product roadmaps and release plans, with demonstrated successful adoption of SDLC best practices.
• Deep customer orientation with demonstrated experience gathering customer insight directly from enterprise clients, partner teams, and market research.
• Domain experience in payments, gift cards, stored value, e-commerce and/or mobile commerce (including digital wallets)
• People leadership experience managing, coaching, and developing product managers, including setting clear expectations, improving team discipline, and building accountability.
• Cross-functional leadership experience working effectively with Sales, Relationship Management, Client Success, Operations, Risk, Compliance, Legal, Finance, Engineering, and external partners.
• Partner management experience identifying, negotiating with, integrating, and managing technology or service partners that expand the product value proposition.

What would be nice to have:

• Experience with closed-loop gift card or stored value programs, especially for large retailers, restaurants, grocers, hospitality brands, fuel/convenience, or multi-location merchants.
• Experience with digital gift card commerce, including e-commerce checkout, fraud controls, fulfillment, digital delivery, mobile wallet provisioning, and third-party distribution.
• Understanding of program management services, including physical card design, production, fulfillment, settlement, reporting, reconciliation, client support, and operational SLAs.
• Familiarity with payments industry requirements, including merchant processing, MCC considerations, settlement flows, data reporting, compliance, fraud prevention, and processor/platform integrations.
• Experience managing both legacy platform modernization and new product innovation in parallel.
• Experience working in a large matrixed enterprise where product leaders must influence without direct control.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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