Full-Time
Confirmed live in the last 24 hours
Customer experience management for utilities and government
Mid, Senior
No H1B Sponsorship
Mississauga, ON, Canada
This is a hybrid role based out of our office in Mississauga, ON.
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KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding its offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
Mississauga, Canada
Founded
1992
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Paid day off for your birthday
Flexible Work Hours
Bi-annual performance-based bonus
Professional Development Budget
Health Savings Account/Flexible Spending Account
401(k) Company Match
KUBRA, a leading customer experience management solutions provider, is pleased to announce the launch of its Customer Experience (CX) Transformation services for utilities in North America.Post this
KUBRA launches advanced analytics solution to transform data insights for utilities.
TEMPE, Ariz.--(BUSINESS WIRE)--VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, and KUBRA, a leading customer experience management solutions provider, are excited to announce their strategic partnership. This collaboration aims to modernize billing, payment, and customer communications solutions for utilities, offering a more convenient and intuitive user experience. This mutually beneficial collaboration enables VertexOne to seamlessly integrate KUBRA's sophisticated solutions, including on-demand payments, self-service platforms, bill composition and print services, time-sensitive notifications, and crucial outage reporting functions. In turn, VertexOne will join KUBRA's Partner Network, where KUBRA will support and advocate for select VertexOne solutions, thereby enhancing the efficiency and customer engagement of utility providers within the network. This collaboration marks the beginning of a new era in utility billing portal management, with VertexOne clients poised to benefit from KUBRA’s integrated offering, ensuring swift onboarding, heightened efficiency, and cost savings while simultaneously elevating the customer experience
TEMPE, Ariz.--(BUSINESS WIRE)--KUBRA and NorthStar proudly announce their strategic partnership. KUBRA’s suite of cutting-edge customer experience management solutions is now complemented by NorthStar’s end-to-end (CIS) solutions, fostering a strategic partnership. This collaboration enables NorthStar to further enhance its utility customer experience with the seamless integration of six innovative tools: KUBRA iMail™, KUBRA EZ-PAY®, KUBRA MyHQ™, KUBRA Notifi®, Storm Center™, and IncidentWatch™. The result is NorthStar can elevate its customer experience by delivering streamlined billing, payment, and customer communications solutions for a more convenient, intuitive user experience.“Our partnership with KUBRA is an exciting announcement for all. Together, we’ll be able to further elevate the customer experience and meet evolving preferences,” said Jerry Rahon, Vice President of Sales and Marketing at NorthStar. “By integrating KUBRA’s platform with our CIS software, we can continue empowering utilities to not only meet but exceed customer expectations.”Here are some of the features and benefits offered by these leading-edge solutions.Elevated Billing and Payment Services: KUBRA EZ-PAY and KUBRA MyHQ offer NorthStar customers the ability to provide enhanced payment options and the convenience of a centralized portal for all interactions
Alerts and Preference Management: KUBRA Notifi integrates customer communication preferences with NorthStar data to effortlessly deliver messages based on customer preferences and preferred communication methods.