Team Lead Cloud Platform Services

Job Description

Roles & Responsibilities:

Platform Operations & Infrastructure Management

• Lead day-to-day platform operations and infrastructure management.

• Ensure availability, stability, and performance of production and non-production environments.

• Manage Linux/Windows servers, virtualization, storage, networking, and databases.

• Establish operational standards, procedures, and best practices.

• Ensure platform capacity planning and performance optimization.

Cloud Platform Operations

• Lead daily operations and administration of enterprise cloud platforms.

• Manage cloud infrastructure across AWS, Azure, or GCP.

• Ensure high availability, scalability, reliability, and performance.

• Manage compute, storage, networking, databases, and cloud services.

• Oversee cloud resource provisioning, configuration, and maintenance.

• Ensure smooth operation of production, development, and testing environments.

• Drive platform standardization and operational excellence.

Cloud Infrastructure & Architecture

• Implement and manage cloud infrastructure solutions.

• Design highly available and fault-tolerant cloud architectures.

• Manage virtual machines, containers, Kubernetes, and serverless services.

• Implement backup, disaster recovery, and business continuity solutions.

• Support cloud migration and modernization initiatives.

• Review infrastructure architecture and recommend improvements.

Cloud Service Management

• Own end-to-end cloud platform service delivery.

• Ensure SLA, KPI, and operational target compliance.

• Manage incidents, service requests, problems, and changes.

• Lead critical incident management and technical escalations.

• Conduct root cause analysis (RCA) and preventive action reviews.

• Coordinate with application, network, security, and database teams.

• Manage vendor relationships and cloud service provider escalations.

Automation & DevOps

• Drive automation of cloud infrastructure provisioning and operations.

• Implement Infrastructure as Code using Terraform, Ansible, or CloudFormation.

• Manage CI/CD pipelines and deployment automation.

• Promote DevOps and platform engineering best practices.

• Implement configuration management and automated patching.

• Reduce manual operational activities through scripting and automation.

Cloud Security & Governance

• Ensure cloud security policies and governance standards.

• Manage Identity and Access Management (IAM), RBAC, and privileged access.

• Implement security monitoring, vulnerability management, and patching.

• Ensure compliance with organizational and regulatory requirements.

• Manage encryption, key management, and network security.

• Conduct periodic cloud security and configuration reviews.

• Work with finance and business teams on cloud cost governance.

Monitoring & Reliability Engineering

• Establish cloud infrastructure monitoring and alerting.

• Monitor availability, performance, capacity, and resource utilization.

• Implement proactive incident prevention.

• Define and monitor SLIs, SLOs, and error budgets.

• Improve platform resilience and operational maturity.

• Drive continuous service improvement initiatives.

Team Leadership & People Management

• Lead and manage cloud platform engineers and operations teams.

• Allocate responsibilities and manage daily workloads.

• Mentor team members and support technical development.

• Conduct performance reviews and skill development activities.

• Manage shift operations and on-call support where applicable.

• Coordinate with stakeholders and senior management.

• Drive knowledge management and process standardization.

Qualifications

Educational qualification:

• Bachelor's degree in computer science, Information Technology, or a related field.

Experience:

• 8–12 years of experience in IT infrastructure, cloud technologies, or platform operations.

• 3–5 years of experience in technical leadership or team management.

Mandatory/requires Skills:

• Strong experience managing enterprise cloud platforms.

• Experience in cloud migration, infrastructure automation, and operational support.

• Experience managing production environments and critical incidents.

• Good understanding of ITIL processes and service delivery management.

• Strong stakeholder management and communication skills.

Preferred Skills:

• Strong knowledge of AWS, Azure, or GCP.

• Experience with Kubernetes, Docker, Terraform, and Ansible.

• Knowledge of Linux, Windows, networking, and cloud security.

• Experience with monitoring tools and cloud automation.

• Strong understanding of ITIL and IT service management.

• Excellent leadership, communication, and stakeholder management skills.

Additional Information

• Cloud platform administration and architecture.

• Cloud service delivery and operational management.

• Infrastructure automation and DevOps.

• Incident, problem, and change management.

• Cloud security and governance.

• Financial management and FinOps.

• Team leadership and stakeholder management.

• Strategic planning and continuous improvement.