Full-Time

Director of Messaging Operations

Posted on 8/6/2024

Vonage

Vonage

1,001-5,000 employees

Cloud-based communication services for businesses

Consulting
Enterprise Software

Senior, Expert

London, UK

Category
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Communications
Data Analysis
Requirements
  • Experience in a senior commercial position within the global cloud communications industry
  • Deep knowledge of A2P SMS & Voice, routing ecosystems and SS7 connectivity
  • Experience managing teams and business units responsible for commercial operations
  • Experience working across multiple jurisdictions/regions and demonstrable appreciation for regional regulation and compliance requirements within the cloud communications sector
  • Experience building KPI/data analytics designed to support commercial decision-making and planning processes
Responsibilities
  • Ensure that all commercial routing and CMT pricing operations maximise Vonage revenue and gross margin, driving efficiency and accuracy whilst supporting Vonage client-facing requirements
  • Work with the Product team to enhance systems and the platform. Adoption of a new routing engine and increase automation to improve operational efficiency.
  • Drive individual/team performance and personal development by working closely with the team managers within the operations teams
  • Be accountable for the optimisation of all carrier and supplier support functions, including onboarding, support and supplier escalations
  • Represent the CMT and drive functional relationships with all Vonage stakeholders and internal CMT customers (including Sales, PDO, Engineering, Product, Legal, Finance and Compliance)
  • Work with Carrier Regional Leads to ensure all CMT Operations functions provide a service that reflects the specific requirements of each regional team
  • Drive market analytics, focusing on the accuracy and relevance of data required to support key commercial decision-making and planning processes.
  • Align operations with the requirements of Vonage’s Top clients and Sales teams, including the timely and accurate delivery of RFP related pricing exercises.

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Company Stage

IPO

Total Funding

$361.9M

Headquarters

Holmdel Township, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.
  • Partnership with Airtel Business opens opportunities in the growing Indian market.
  • Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

What critics are saying

  • Leadership changes may disrupt strategic continuity at Vonage.
  • Regulatory pressures in India could challenge the Airtel partnership.
  • Adoption hurdles may slow the transition from SMS to Rich Communications Services.

What makes Vonage unique

  • Vonage offers a flexible portfolio of cloud-based communication applications and APIs.
  • The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.
  • Vonage's subscription and usage-based revenue model ensures financial stability and growth.

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Benefits

Remote Work Options

Hybrid Work Options

INACTIVE