AutoZone

Retailer and distributor of auto parts

Commercial Coordinator

Account ManagementPosted on Nov 11

Full-timeCriciúma, State of Santa Catarina, BrazilNo salary listedIn-person

About the Job

Requirements

More than 3 years of experience in related activities.
Knowledge of Microsoft Office.
Experience serving business customers (PJ) in retail.
Knowledge of automotive products, sales management, and key performance indicators (KPIs).
Complete secondary education is required; ongoing or completed higher education in Business Administration, Commercial Management, or a related area is a differentiator.

Responsibilities

Handle customer inquiries and close sales through WhatsApp and telephone while ensuring high-quality customer relationships.
Conduct outbound sales by contacting customers in the existing portfolio and the RAC (Customer Asset Recovery) database.
Manage the commercial team's performance, monitoring and ensuring achievement of KPIs for sales, WhatsApp, campaigns, and other areas.
Supervise the unit's cash flow, including control of funds and financial security.
Coordinate delivery operations, ensuring effective use of delivery couriers and the logistics platform.
Assign schedules and targets to the commercial team together with the Store Manager.
Make daily 10/10 calls and maintain active contact with strategic customers.
Analyze the RAC database and develop action plans for customers with negative purchasing behavior (negative comps).
Conduct team alignment meetings mid-day and at the end of the day to maintain focus and direction toward results.

Desired Qualifications

Ongoing or completed higher education in Business Administration, Commercial Management, or a related area.

•Realizar atendimentos e fechar vendas por WhatsApp e telefone, assegurando a qualidade no relacionamento com o cliente.

•Efetuar vendas ativas, contatando clientes da carteira e da base RAC (Recuperação de Ativos de Clientes).

•Gerenciar o desempenho da equipe comercial, acompanhando e garantindo o cumprimento dos KPIs (vendas, WhatsApp, campanhas, etc.).

•Supervisionar o fluxo de caixa da unidade, incluindo controle de valores e segurança financeira.

•Coordenar a operação de entregas, garantindo a efetividade dos motoboys e o bom uso da plataforma de logística.

•Atribuir cronogramas e metas à equipe comercial em conjunto com o Gerente da Loja.

•Realizar as ligações 10/10 diariamente, mantendo contato ativo com clientes estratégicos.

•Analisar a base RAC e desenvolver planos de ação para clientes com comportamento de compra negativo (comps negativos).

•Conduzir alinhamentos com a equipe comercial no meio e final do dia, garantindo foco e direcionamento para os resultados.

•Educação formal: Ensino médio completo, Ensino Superior em andamento ou completo em Administração, Gestão Comercial ou áreas correlatas será um diferencial

•Experiência: Acima de 3 anos de experiência em atividades correlatas.

•Conhecimentos específicos: Pacote office, Atendimento ao cliente PJ no varejo, produtos automotivos, gestão de vendas, habilidades com KPIs.

About the Company

AutoZone

Retailer and distributor of auto parts

AutoZone is a large retailer and distributor of automotive parts and accessories for both DIY customers and professional service shops (DIFM). Its products include hard parts, maintenance items, and related accessories, sold through thousands of brick-and-mortar stores and online. The way it works is simple: AutoZone buys parts from manufacturers and distributors and then sells them to customers at a markup, offering knowledgeable staff and a wide selection to help people diagnose and fix vehicle issues. It differentiates itself through its extensive physical footprint, broad product catalog, and focus on convenient, helpful customer service for both individual car owners and commercial customers, making it easier to find parts in-store or online. AutoZone’s goal is to be the primary, dependable source for automotive replacements and maintenance needs, helping customers complete repairs efficiently by providing ready access to parts and expert guidance.

Company size: 10,001+
Company stage: IPO
Headquarters: Memphis, TN
Founded: 1979

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