D-ploy

IT infrastructure services and management consulting

IT Onsite Technician - IT Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

Fluency in Thai and English is required.
At least 2 years of experience in a similar role is required.
Strong problem-solving and analytical abilities are required.
Excellent communication skills and customer orientation are required.
Attention to detail and the ability to multitask and handle multiple stakeholders are required.
The ability to prioritize and work independently in an organized manner is required.
A supportive, collaborative approach is required.
Candidates must provide a criminal record document that is no older than 3 months.

Responsibilities

Provide technical and troubleshooting assistance for computer hardware and software, mobile devices, and other technology tools and products.
Provide first- and second-level technical support through calls, tickets, and user interactions.
Respond promptly to end-user IT questions.
Document all end-user interactions, including incidents and requests, in the ServiceNow customer ticket system.
Create, maintain, and use knowledge articles.
Provide IT onboarding training to new starters.
Contribute to continuous improvement initiatives.

Desired Qualifications

Experience in regulated IT environments, such as GxP, is a plus.
Additional language skills are a plus.

IT Onsite Technician (Bangkok, IT Support, English, Thai)

D-ploy · Bangkok, Thailand · Full-time · Posted 2026-08-05

Workplace: on_site

Department: SDZ

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
First and second level technical support – calls/tickets/user interaction
Provide prompt responses to IT related questions from end-users
Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
Create, maintain, utilize knowledge articles
Provide IT onboarding trainings to new starters
Contribute to continuous improvement initiatives

Requirements

Language skills: fluent Thai and fluent English, other languages are a plus
2+ years of experience in a similar role
Strong problem solving/analytical abilities
Excellent communication skills and customer orientation
Attention to detail and ability to multi-task, handling multiple stakeholders
Ability to prioritize and willingness to work self-sufficiently and well organized
Team player and supportive personality
Experience in regulated IT environments is a plus (e.g. GxP)
All candidates must provide a Criminal record not older than 3 months

Benefits

Broad range of activities, tasks, and projects
Flexible working conditions
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events

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About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

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