G’day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- We have been certified as a best place to work for our US, Chile and Malaysian offices. - Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
Visit our website to learn more and become a part of our Rocketeer Nation.
Our mission at ServiceRocket is to be coveted by innovative companies as the single most reliable partner in the acceleration of their growth.
This role leads the Marketing team and develops a comprehensive strategy to drive growth for our software services. It will be responsible for crafting a compelling brand narrative, building and executing marketing campaigns across all channels, and generating qualified leads for the sales team.
Responsibilities
- Manage cross-functional planning, development, and timely execution of key marketing initiatives.
- Lead a high-performing marketing team, fostering a culture of creativity, collaboration, accountability, and data-driven decision making.
- Lead marketing initiatives with a personalized and relationship-oriented approach, focusing on the intangible aspects of value and the overall customer experience.
- Collaborate across stakeholders including services management, sales, finance and analytics to develop integrated strategies and goals.
- Lead the development and execution of a comprehensive events program.
- Identify and leverage new marketing technologies to optimize campaign performance.
- Provide visibility into marketing campaign results, measure campaign effectiveness, and influence future decisions to optimize campaign strategies.
- Manage marketing budget with accountability for marketing ROI.
- Present data to different audiences and collaborate with leaders to share new projects, insights, metrics, learnings, and more.
- Leverage lead and conversion data as well as attribution models to identify opportunities by channel, touchpoint, and audience segment presenting actionable insights to launch and lead marketing projects.
- Stay abreast of the latest marketing trends and technologies, identifying and implementing new approaches to optimize marketing effectiveness.
Skills
- Ability to deliver scalable marketing plans from concept to delivery, including an ability to prioritize and manage multiple projects, effectively driving to measurable results.
- Strong executive presence, cross-group collaboration, and communication skills that drive influence among the senior leaders across a highly matrixed and global organization.
- Demonstrated track record of success in integrated marketing and communications, with effective writing samples.
- Excellent team leadership skills and experience.
- Relationship marketing, ability to understand and address the unique needs and challenges of clients in the service industry, putting emphasis on building and nurturing long-term relationships with customers and partners.
- Ability to look through the lens of services: intangible value communication, craft compelling narratives around success stories, services differentiation and value proposition.
Qualifications
- 15+ years of experience in B2B marketing leadership, in the software services industry.
- Proven track record of developing and executing successful marketing programs that drive lead generation and brand awareness including series of events.
- Strong understanding of marketing analytics and ability to leverage data to inform decision-making.
- Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
- Passion for building and leading high-performing marketing teams.
- Deep understanding of the software services industry and current marketing trends.
- Experience working with third party vendors, especially for Web design.
Good to have:
- Experience with marketing automation/intelligence tools (HubSpot, Clearbit, ZoomInfo, or equivalent).
- Expertise with data visualization/modeling tools (Google Data Studio or equivalent).
The US annual pay range for this M7 Level position is between $195,000 to $251,727 per annum. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The pay range is the base pay being offered combined with our company wide bonus plan. In addition, we provide allowances to cover technology, education, and wellness and a full range of medical, retirement, and other benefits. The total earnings may vary depending on experience and geographical location.
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Perks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. -Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected]. 
