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Phoenix Group

Life insurance group managing heritage books

Lead Business Analyst

Business AnalysisPosted on Nov 13
Full-time

About the Job

Requirements

  • Significant experience independently leading business analysis across complex change or proposition development.
  • Strong requirements elicitation, process mapping, and user-journey definition capability.
  • Experience turning business requirements into features, user stories, and testable acceptance criteria.
  • Strong analytical and problem-solving skills, particularly in ambiguous or early-stage environments.
  • Experience facilitating workshops and influencing senior stakeholders.
  • Strong experience working within agile delivery teams, including backlog refinement, sprint planning, and reviews.
  • Confidence to challenge constructively and recommend pragmatic solutions.
  • Excellent communication skills, with the ability to translate complex or technical information into clear business language.
  • Ability to manage competing priorities and work effectively across different business and delivery teams.

Responsibilities

  • Lead business analysis across complex change and proposition development initiatives.
  • Take ownership of ambiguous business problems, defining scope, outcomes, dependencies, and the most appropriate analysis approach.
  • Work with users and stakeholders across the Pension Risk Transfer value chain to understand needs, challenges, and opportunities.
  • Define end-to-end business and user journeys, requirements, and process maps.
  • Translate business outcomes into clear features, user stories, and acceptance criteria.
  • Facilitate focused workshops with senior stakeholders to secure input, challenge assumptions, and drive decisions.
  • Present evidence-based options and recommendations in clear business language.
  • Work closely with Product Owners and delivery teams to support backlog refinement, prioritisation, sprint planning, and iterative delivery.
  • Balance user, customer, commercial, and delivery considerations when developing recommendations.
  • Maintain clear traceability between the original business need and the solution being delivered.
  • Proactively manage risks, issues, and dependencies, providing clear progress updates and escalating where appropriate.
  • Provide regular progress reporting to Programme Management and transparently manage risks, issues, and dependencies.

Desired Qualifications

  • Experience performing elements of a Product Owner role, particularly backlog refinement and prioritisation.
  • Experience of proposition development.
  • Experience working on complex, data-rich business or digital change.
  • Knowledge of pensions, annuities, or Pension Risk Transfer.
  • Experience within insurance, asset management, or another regulated financial services environment.
  • A BCS/ISEB Business Analysis qualification or similar.
  • Agile Product Owner or product delivery training.

About the Company

Phoenix Group

Life insurance group managing heritage books

Phoenix Group handles both ongoing and closed life insurance and pensions businesses. Its open brands include SunLife and Standard Life, while its core strength lies in managing heritage (closed) books of business that are no longer open to new customers, providing administration and policy servicing for those portfolios. The company operates offices across the UK and has activities in Dublin and Frankfurt, giving it a broad geographic footprint. Its approach centers on maintaining long-standing policies and ensuring reliable service for customers, with a strong emphasis on being a good employer and community partner. Distinguishing factors include specialized expertise in closed books, scale across multiple markets, and a reputation as a top employer. The main goal is to look after colleagues, customers, and communities while delivering value from both open and heritage life and pension book administration.

Company size
51-200
Company stage
IPO
Headquarters
Abu Dhabi, United Arab Emirates
Founded
1782

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