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Securitas

Global security services and solutions provider

Customer Care Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeGeldrop, Netherlands

About the Job

Requirements

  • At least 2 years of experience in a customer-contact environment.
  • HBO work-and-thinking level.
  • Strong communication skills and a pleasant telephone voice.
  • Analytical and solution-oriented approach.
  • Proactive approach and ownership.
  • Ability to switch quickly between different systems and tasks.
  • Fluent spoken Dutch and good command of English.

Responsibilities

  • Answer customer questions by telephone, email, and chat.
  • Ask follow-up questions to identify customers’ actual needs.
  • Handle incoming complaints.
  • Identify bottlenecks and translate them into improvement initiatives.
  • Actively contribute to optimizing customer and service processes.
  • Register and follow up on questions, complaints, and requests in systems.
  • Collaborate with internal teams such as finance, sales, and operations on complex issues.
  • Recognize commercial opportunities during customer interactions.

About the Company

Securitas

Global security services and solutions provider

Securitas provides security services to a global client base, offering electronic security, fire and safety, and emergency planning across 47 countries. Its approach combines a skilled workforce with advanced technology to deliver tailored protection plans, monitoring, and rapid response that safeguard people and assets while managing risk. The company differentiates itself through its global scale, integration of human and digital security capabilities, agile staffing, and a client-focused model that adapts to changing market conditions. Its goal is to enable clients to focus on their core operations by reliably protecting their property, information, and people, and to grow its presence in expanding markets like China and India.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1972

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