Renmoney

Fintech offering loans, savings, and investments

Team Lead, Collections

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeLagos, NigeriaIn-person

About the Job

Requirements

Minimum of 6 years of experience within a digital lending environment, including meaningful experience in digital lending or fintech businesses where collections are predominantly managed through technology-enabled channels.
Experience demonstrating an understanding of the digital lending lifecycle and collections across delinquency buckets.
Minimum of 4 years in a team lead or supervisory capacity.
Direct experience managing Collections Officers or Agents, including agent productivity and collections performance.
Strong understanding of delinquency management, collection strategies, treatments, and credit risk fundamentals.
Familiarity with collections tools, including dialers, customer relationship management systems, and loan management systems.
Data-driven approach and comfort working with Excel.
Strong leadership, coaching, and people-management skills.
Excellent negotiation and conflict-resolution skills.
Enjoy prospecting and developing solutions to onboard and convert large-scale customer relationships.
Ability to take initiative, work collaboratively, and self-manage in ambiguous situations.
Excellent verbal and written communication skills.

Responsibilities

Lead, coach, and manage a team of collections officers or agents to meet daily, weekly, and monthly recovery targets.
Monitor and analyze delinquency buckets, recovery rates, and portfolio-at-risk metrics, taking corrective action when performance lags.
Develop and refine collections strategies and scripts across early-, mid-, and late-stage delinquency recovery.
Ensure collections activities comply with Central Bank of Nigeria regulations and internal risk and compliance policies.
Collaborate with Credit Risk, Product, and Customer Experience teams to improve repayment journeys and reduce roll rates.
Track and report team performance, recovery trends, and non-performing loan movement to senior management.
Identify gaps in the collections workflow and recommend tools or automation to improve efficiency, such as dialer systems, SMS or USSD reminders, and self-service repayment channels.
Handle escalations and complex delinquent cases requiring negotiation or restructuring.
Train and onboard new collections team members on policies, tools, and best practices.

Desired Qualifications

Knowledge of Central Bank of Nigeria lending and recovery regulations.

Teamlead, Collections

Renmoney · Lagos, Nigeria · — · Posted 2026-09-18

Workplace: on_site

Department: Collections

Description

Who we are

We’re a team determined to challenge the status quo and make financial inclusion count for millions of under-banked individuals and small business owners by making finance simple and useful to them. Our product suite is led by credit and we’re building broader offerings for our users. Our vision is to unlock the power of finance to create opportunities for all.

We are the place for you, if

You are excited about technology and the complexities of the future. You’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.

The position

Renmoney is looking for a hands-on Team Lead, Collections, to manage and drive the performance of our collections team. This role is responsible for leading day-to-day collections operations, ensuring recovery targets are met, and improving the efficiency of our delinquency management processes across the loan portfolio.

Key Responsibilities

Lead, coach, and manage a team of collections officers/agents to meet daily, weekly, and monthly recovery targets
Monitor and analyze delinquency buckets, recovery rates, and portfolio-at-risk (PAR) metrics, taking corrective action where performance lags
Develop and refine collections strategies and scripts across different delinquency stages (early, mid, late-stage recovery)
Ensure collections activities comply with CBN regulations and internal risk/compliance policies
Collaborate with Credit Risk, Product, and Customer Experience teams to improve repayment journeys and reduce roll rates
Track and report on team performance, recovery trends, and NPL movement to senior management
Identify process gaps in the collections workflow and recommend tools/automation to improve efficiency (e.g., dialer systems, SMS/USSD reminders, self-service repayment channels)
Handle escalations and complex delinquent cases requiring negotiation or restructuring
Train and onboard new collections team members on policies, tools, and best practices

Requirements

Requirements

Minimum of 6 years’ experience within a digital lending environment. Candidates must have meaningful experience in digital lending/fintech businesses where collections are predominantly managed through technology-enabled channels.
Experience should demonstrate an understanding of the digital lending lifecycle and collections across delinquency buckets.
Minimum of 4+ years in a Team lead or supervisory capacity.
Must have directly managed Collections Officers/Agents including agent productivity and collections performance.
Strong understanding of delinquency management, collection strategies, treatments, credit risk fundamentals
Familiarity with collections tools (dialers, CRM,, loan management systems)
Data-driven approach, comfortable working with excel etc.
Strong leadership, coaching, and people-management skills
Excellent negotiation and conflict-resolution skills
Knowledge of CBN lending and recovery regulations is a plus

Personal Attributes

Self-driven leader with strong ownership and ability to thrive under pressure.
Results-focused, with excellent execution, analytical, and target-tracking skills.
Innovative, always seeking better, more efficient solutions.
Clear communicator with strong interpersonal and relationship skills.
Organized team player, able to prioritize, meet deadlines, and collaborate effectively.

This job is perfect for you if you

Enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships
Are a self-starter, take initiative, work collaboratively and can self-manage in ambiguity
Have excellent verbal and written communication skills

You will not enjoy this job if you

Work best in structured, hierarchical settings
Require clear, pre-set deliverables and constant direction
Are used to working with a large team

Benefits

Private Health Insurance
Pension Plan
Paid Time Off
Work From Home
Training & Development
Performance Bonus

Apply

Apply at Renmoney

About the Company

Renmoney

Fintech offering loans, savings, and investments

Renmoney provides personal and business financial products, including loans, savings, and investments, designed to be simple, useful, and accessible. It uses data-driven insights to understand customers and tailor offerings to individual needs, enabling convenient loans to help people do more today, savings plans to stay on track with goals, and investments to grow money over time. The company differentiates itself by focusing on making finance easy and available to a broad audience, rather than restricting access, and by combining a flexible hybrid work model with customer-centric product design. Its goal is to help people manage money more effectively and reach their financial objectives.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lagos, Nigeria
Founded: 2012

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