Outpatient Clinical Care Assistant - Pain Management

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Outpatient Clinical Care Assistant - Pain Management

Location

Westlake

Facility

Westlake Medical Office Building

Department

Pain Management-Ambulatory Operations

Job Code

G13002

Shift

Variable

Schedule

7:00am-8:00pm/8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

As an Outpatient Clinical Care Assistant, you will play a key role in supporting both patients and caregivers in a fast-paced outpatient setting. Responsibilities include performing health screenings, collecting specimens, updating medical records, maintaining exam rooms, stocking clinical supplies, and monitoring and documenting patient conditions to support quality care. 

A caregiver in this position works between 7:00am and 8:00pm Monday through Thursday, 7:00am and 5:00pm on Friday and 8:00am and 12:00pm on weekends. Schedule will ultimately vary based on facility needs.

A caregiver who excels in this role will:  

• Provide or assist with patient care in an outpatient clinic under the supervision of a Registered Nurse (RN) or Licensed Independent Provider (LIP).  

• Complete the rooming process, including vitals, height, weight, intake questions, documentation and reporting abnormal findings.  

• Collect patient specimens, perform point of care testing and prepare specimens for transport to the lab.  

• Prepare patients for and assist with exams, tests and procedures, such as EKG, Holter monitor application, pulse oximetry, hearing and vision screening, disinfection and sterilization.  

• Administer treatments as directed, including the application of heat or cold, simple sterile dressing changes and applying/removing casts, braces and splints.  

• Review printed instructions with patients.  

• Assist with wound care.  

• Document in the electronic health record.  

• Assist with setting and closing the clinic. 

• Stock supplies and linens.  

• Clean, monitor expiration dates and restock dressing supply carts, check AED units and oxygen tanks, and empty needle boxes using appropriate safety measures.  

• Initiate CPR and other emergency measures. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 

• Understanding of human anatomy, basic patient care activities and math  

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross (within new hire period) 

• One year of recent healthcare experience in a hospital or ambulatory, homecare, assisted living, nursing home or long-term care setting OR additional formal training/education 

Preferred qualifications for the ideal future caregiver include:  

• Proficiency in the use of an Electronic Medical Record (EMR) 

Physical Requirements:

• Requires full body motion to move and lift patients, manual finger dexterity with good eye-hand coordination; involves extensive standing and walking.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.