Insurance Certificate Operations Manager
About the job
- At least 2 years of experience within U.S. commercial insurance lines of coverage; international experience is a plus.
- Strong understanding of how to read and interpret Certificates of Insurance.
- Experience training and coaching a team of operational specialists.
- Experience working with customers to understand their needs or address their questions or issues.
- Comfort with conducting analysis and compiling regular metrics.
- Strong written and verbal communication skills.
- Ability to organize and prioritize tasks.
- Be responsible for the quality and efficiency of a team of insurance certificate verification specialists.
- Conduct ongoing training for insurance verification specialists.
- Create and maintain training and user guide articles on processes and procedures.
- Work closely with the product and engineering teams to improve the insurance verification software and identify opportunities for new features.
- Translate insurance requirements into product offerings and recognize gaps.
- Drive product enhancements and efficiencies.
- Work urgently to meet and exceed daily customer and internal escalation inquiries.
- Participate in company initiatives and projects as requested.
- Build and maintain relationships with departments across the company.
- Support company vision and values by modeling and encouraging desired behaviors.
- Product Management or Project Management experience is highly encouraged.
- Experience in insurtech or procurement technology is a plus.
About the company
Evident ID Inc offers an online identity verification platform that lets businesses securely verify credentials and identities. It uses a subscription model with additional fees for specific checks, servicing employers, platforms, and insurers that require trusted verification and compliance. The platform streamlines onboarding and ongoing verification, supports remote work, and helps reduce liability by protecting personal data. The company aims to enable scalable, trusted verification to minimize risk and meet regulatory needs while pursuing growth from its Series B financing.
Company Size
51-200
Company Stage
Series C
Total Funding
$42.8M
Headquarters
Atlanta, Georgia
Founded
2016
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Simplify's Take
What believers are saying
- NIP Group partnered with Evident on November 18, 2024 for service professionals.
- Evident launched Evie, a generative AI insurance-risk assistant, in 2024.
- Evident released international offering in 2024, expanding beyond U.S. compliance workflows.
What critics are saying
- Doe v. Evident ID exposed FCRA accuracy failures in May 2022.
- BBB shows unresolved customer complaints through 2025, signaling support and process friction.
- A background-check error can trigger negligence suits and destroy trust within months.
What makes Evident ID unique
- Evident Network reached 4 million members by October 3, 2023.
- PRISM integrated Evident on October 1, 2024 across 2,200 California public agencies.
- Evident verifies insurance, registrations, and credentials in 65 languages across 140 countries.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Unlimited Paid Time Off
- Hybrid Work Options
- Remote Work Options
- Paid Vacation
- Paid Holidays
- Family Planning Benefits
- Fertility Treatment Support
- Conference Attendance Budget