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Accor

Global hotel management, franchising, loyalty programs

Automation Delivery Lead

Program ManagementPosted on Nov 12
Full-timeBangkok, ThailandNo salary listed

About the Job

Requirements

  • A Bachelor's degree or higher in Computer Science, IT, Engineering, or a related field.
  • Knowledge of delivery and portfolio governance frameworks.
  • Experience with estimation, capacity planning, and financial control.
  • Experience leading multi-project automation or IT delivery.
  • Exposure to vendor and contract management.
  • PMP, PRINCE2, or SAFe certification.
  • Knowledge of Agile and waterfall delivery methods.
  • Fluent English.
  • Ability to work in a multicultural environment.

Responsibilities

  • Coordinate rough estimates with Engineering and vendors to support funding and prioritisation decisions.
  • Define acceptance criteria and business sign-off gates for every delivery.
  • Build and maintain the delivery capacity and resource plan across projects.
  • Own delivery methodology, stage gates, reporting cadence, and quality standards.
  • Identify, sequence, and resolve dependencies across the portfolio.
  • Act as escalation point for at-risk deliveries and lead recovery plans.
  • Track delivery spend, forecast variance, and manage vendor and procurement engagement.
  • Own the integrated delivery roadmap and release calendar across concurrent projects.
  • Maintain the portfolio risk register and drive mitigation before milestones are impacted.
  • Report delivery KPIs, forecast accuracy, and utilisation to the Director of Smart Automation.
  • Coach Project Managers and Delivery BAs and continuously improve delivery practices.
  • Deliver the automation portfolio end to end against committed milestones.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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