Guest Services Coordinator
$21/hr+ $100 on-call stipend
Mid
Associate's
Lakewood, CO, USA
In Person
Social & Community ServicesResidential & Direct Support
No H1B Sponsorship
About the job
Requirements
- An associate degree in a related area or equivalent experience in human services.
- One year of direct human-services experience.
- Good organizational and planning skills and the ability to work as part of a team.
- Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, or residential case management is preferred.
- Residential experience or milieu management experience is preferred.
- Crisis intervention skills are preferred.
- Ability to use databases including the Homeless Management Information System and ServicePoint.
- Ability to provide equitable and inclusive services and ensure residents have an active voice in programming.
- Ability to uphold confidentiality and professional and ethical standards, including the Social Work Code of Ethics.
- Strong written, oral, and interpersonal communication skills.
- Competency with Microsoft Office and cloud-based applications.
- Strong time-management, prioritization, and organization skills.
- Experience working independently and collaboratively in a team-oriented environment.
- Ability to work alone at the facility while ensuring guest safety; respond quickly to crises, complete perimeter checks, and secure a lockdown when needed.
- Ability to regularly use stairs, lift up to 50 pounds, visually and auditorily supervise the milieu, and work in severe weather conditions.
- Ability to remain at the facility for the full shift.
- Male applicants may be required depending on the available shift due to bona fide occupational qualifications.
Responsibilities
- Welcome guests into the shelter, complete paperwork, and process property in compliance with health and safety protocols.
- Promote housing stability and ensure resident needs are met.
- Maintain facility safety, cleanliness, and wellbeing.
- Coordinate resident activities and engagement.
- Manage client files and ensure accurate, timely, and compliant data entry for client interactions, eligibility, and demographics in systems such as ServicePoint and HMIS; maintain organized hard-copy files.
- Support program goals through specialized focus areas such as housing, employment, legal services, or benefits navigation.
- Ensure guests feel heard and valued and incorporate their input into programming when appropriate.
- Maintain knowledge of program requirements, referral processes, support services, and field best practices.
- Demonstrate expertise in guest-specific resources and contribute to team goals.
- Maintain guests' physical and emotional safety, manage the milieu, de-escalate conflicts, contact emergency services when needed, and complete incident reports.
- Serve as a resource for colleagues in problem-solving and stay informed about developments in the field.
- Assist with housekeeping, including linens, supplies, and walk-throughs; enforce rules and report maintenance needs promptly.
- Lead holiday and special projects as assigned and supervise volunteers during shifts.
- Handle calls, messages, donations, and mail, and distribute bus passes.
- Mentor junior staff and support onboarding and training of new team members.
- Participate in the on-call rotation for full-time positions and provide coverage at other facilities as needed.
- Assist with shift scheduling and attend staff meetings and training; participate as a member of the Family Motel team.
- Monitor guest activities, enforce expectations, and take appropriate action when guests violate program rules or laws.
- Perform duties in alignment with the Social Work Code of Ethics and carry out additional assigned responsibilities.
Desired Qualifications
- Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, or residential case management.
- Residential experience or milieu management experience.
- Crisis intervention skills.
About the company
VOA Colorado is a nonprofit faith-based organization that provides housing, food, and support services to Colorado’s vulnerable residents. It runs shelters, affordable and transitional housing, a daytime center, and nutrition programs such as Meals on Wheels and City Harvest. The organization serves nearly 100,000 people annually across more than 50 programs, with specialized efforts for veterans and seniors. Its goal is to help people become self-sufficient by offering stable housing, nutritious food, and pathways to work, learning, and community involvement.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Denver, Colorado
Founded
1896
Get referred to Volunteers of America Colorado
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Simplify's Take
What believers are saying
- The VA awarded VOA Colorado Branch $11.6 million for FY2026 veteran homelessness services.
- Denver extended Sinton's Sanctuary funding to December 31, 2026, adding $601,829.
- VOA posted 37 open jobs on September 15, 2026, signaling active program growth.
What critics are saying
- Denver's family shelter contracts turned performance-based in 2026, pressuring staffing and outcomes.
- AmeriCorps funding chaos in 2025-2026 threatened Colorado volunteer programs and service continuity.
- If public grants shrink, VOA's shelter network and senior services face immediate contraction.
What makes Volunteers of America Colorado unique
- VOA Colorado combines shelters, veteran services, meals, and affordable housing across 50 programs.
- Lakewood selected VOA in April 2026 to run a 24/7 navigation center.
- VOANS chose VOA Colorado to manage Switchgrass Crossing, a 45-unit Fort Collins project.
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Benefits
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Tuition Reimbursement
- Pension Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Life Insurance
- Accident Insurance
- Employee Assistance/Work Life Balance Program