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Accenture

Advises businesses and runs their technology

Field Support Technician Level 1 and Level 2

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSantiago, Santiago Metropolitan Region, ChileNo salary listed

About the Job

Requirements

  • Be able to work one of the listed schedules: 5x2, 4x4 day, 4x4 night, 4x3, 7x7 day, or 7x7 night.
  • Reside in Rancagua, Rengo, San Fernando, or San Francisco de Mostazal.
  • Have a higher technical degree or engineering qualification in IT support, Information Technology, networks, or a related field.
  • For Level 1, have at least 1 to 2 years of in-person IT support experience in helpdesk or field support.
  • For Level 2, have at least 3 years of specialized IT support experience, including at least 1 year in a mining or industrial environment.

Responsibilities

  • Perform field technical support, including repairs, maintenance, installations, decommissioning, technical evaluations of small computing equipment, software installations, and user inductions, following operational procedures and client guidelines.
  • Attend, diagnose, and resolve incidents involving printers and plotters to maintain their operation and service continuity.
  • Record each support interaction in the IT Service Management ticketing system, including actions taken, service times, and final request status.
  • Verify and comply with technical and safety procedures for each intervention.
  • Use, safeguard, and maintain client equipment, tools, materials, and assets correctly to minimize damage, misuse, or loss.
  • Provide efficient and respectful service to end users.
  • Support activities in the data center, data room, and communications room.
  • Perform specialized field technical support in accordance with operating procedures and defined service levels.
  • Diagnose, repair, and maintain network equipment, technology peripherals, and computing equipment in industrial environments.
  • Manage requests through the IT Service Management platform and keep records updated.
  • Collaborate with support teams and specialists to resolve complex incidents, monitoring system and equipment performance and availability.
  • Install, configure, and maintain technology infrastructure, including networking equipment, servers, operating systems, and applications.
  • Support supervision and operation of climate-control, power, fire detection and suppression, and access-control systems, and track the maintenance master plan.
  • Comply with safety regulations and protect facilities and equipment, personally and for assigned crews.

Desired Qualifications

  • A valid Class B driver's license.
  • Previous experience at operating sites.
  • Knowledge of IT Service Management, ticket management, computing equipment, and printing equipment.

About the Company

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Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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