RH

Luxury home furnishings retailer; direct-to-consumer

Outlet Operations Leader

RetailPosted on Nov 10

Full-timeNew York, NY, USA$25 - $30 /hrIn-person

About the Job

Requirements

At least 2 years of leadership experience in retail, preferably in home furnishings.
Strong analytical, problem-solving, and decision-making skills.
Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
Experience with inventory management systems and processes.
Ability to adapt to change and challenges with a solutions-focused approach.
Flexibility to work a dynamic schedule across all operational hours.
Ability to lift and move items weighing more than 100 pounds using proper equipment and safety techniques.
Ability to maneuver throughout the sales floor and stockroom.
Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.

Responsibilities

Train the stock team to follow safety protocols and inventory policies, fostering accountability and operational excellence.
Oversee merchandise receipt, processing, and movement from truck to storage to sales floor, ensuring accuracy, efficiency, and customer readiness.
Safeguard inventory integrity by ensuring merchandise is properly tagged and monitoring inventory accuracy and processing timelines to drive continuous improvement.
Direct product release to third-party delivery partners and customers, ensuring accuracy and service standards.
Authorize and manage destruction of products designated as marked out of stock in compliance with company policies.
Ensure operational interactions with customers and delivery partners reflect company service standards.

Desired Qualifications

Retail leadership experience in home furnishings.

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

YOUR RESPONSIBILITIES

Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
Ensure operational interactions with customers and delivery partners reflect company service standards

OUR REQUIREMENTS

2+ years of leadership experience in retail, preferably in home furnishings
Exceptional analytical, problem-solving and decision-making skills
Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
Experience in Inventory management systems and processes
Adaptable and resilient, with a solutions-focused approach to change and challenges
Flexibility to work a dynamic schedule across all operational hours

PHYSICAL REQUIREMENTS

Lift and move items in excess of 100 lbs., using proper equipment and safety techniques
Maneuver throughout the sales floor and stockroom
Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing

Pay Range: $25.00 - $30.00 Hourly

About the Company

RH

Luxury home furnishings retailer; direct-to-consumer

RH is a luxury home furnishings retailer offering high-end furniture, lighting, textiles, and decor. Its products are sold directly to consumers online, in galleries, or via sourcebooks, and through RH Contract for B2B partnerships, with exclusive and reissued Modernist-inspired designs presented as curated collections. The company combines product sales with services like interior design consultations and on-site hospitality in galleries to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by serving individual buyers and business partners and expanding internationally through its direct channels and contract division.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Corte Madera, CA
Founded: 1979

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