Full-Time
Junior Support Engineer
Mark43
201-500 employees
Cloud-based public safety software suite
No salary listed
Manchester, UK
Hybrid
Hybrid role; three days per week in Manchester office.
Bachelor's
 Software Engineering (1) |
|---|
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- Bachelor’s degree in Computer Science or Software Engineering or a related technical discipline
- Strong foundational knowledge of JavaScript or TypeScript
- Strong foundational knowledge of SQL and relational databases
- Strong foundational knowledge of basic web technologies (APIs, HTTP, frontend/backend concepts)
- Demonstrated ability to troubleshoot technical problems logically
- Demonstrated ability to learn new systems quickly
- Demonstrated ability to communicate clearly and professionally
- Must meet eligibility requirements for working in the UK
- Must have been a resident of the UK for a minimum of five consecutive years
- Serve as a first point of contact for customer support requests via Phone, Ticketing system, Email
- Triage and manage incoming support tickets: Assess severity and priority, Reproduce reported issues
- Communicate clearly with customers on status and next steps
- Investigate and resolve technical issues, including Frontend bugs (JavaScript / TypeScript), API and backend-related issues, Data-related issues using SQL
- Perform hands-on technical work such as Writing and executing SQL queries (read and write operations), Debugging application behaviour using logs and internal tools, Developing small scripts or fixes (TypeScript / JavaScript), Proposing and, where appropriate, implementing fixes for simpler issues
- Collaborate with Engineering teams: Escalate complex issues with clear documentation, Participate in root cause analysis, Contribute to ongoing product improvements
- Participate in support operations: Assist with monitoring and incident response, Support continuous improvement of internal processes and documentation
- Experience with writing SQL queries (SELECT, UPDATE, INSERT)
- Debugging frontend applications
- REST APIs and JSON data structures
- Git or version control systems
- Exposure to production systems or real-world software environments
- Scripting or automation
- Logging/monitoring tools
Mark43 provides cloud-based software for police and other public safety agencies, including CAD (computer-aided dispatch), RMS (records management), and Analytics. The platform runs in the cloud, so officers and staff can access it from patrol cars, stations, or courtrooms with internet access. Agencies subscribe on a recurring basis to gain access, ongoing updates, support, and customization. The goal is to streamline data management and operations to improve safety and quality of life in communities, with a focus on an integrated, cloud-native workflow.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$318M
Headquarters
New York City, New York
Founded
2012
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Simplify's Take
What believers are saying
- Dallas selected Mark43 in February 2026 for police and fire operations.
- Florida agencies doubled Mark43's footprint in eighteen months, signaling repeatable expansion.
- ReportAI, BriefAI, and crime-gun interfaces landed in 2026, strengthening product momentum.
What critics are saying
- NSW Police terminated Mark43 in 2022; the lawsuit settled confidentially by 2024.
- Tyler Technologies and legacy vendors still attack replacement deals on price and implementation risk.
- Any failed Dallas 2026 or GMP 2027 rollout would damage Mark43's credibility fast.
What makes Mark43 unique
- FedRAMP High and GovRAMP High authorization set Mark43 apart in public safety.
- Mark43 bundles CAD, RMS, analytics, AI, and security into one cloud platform.
- Greater Manchester Police chose Mark43 in 2026 for a mission-critical core system.
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Benefits
Your health matters to us. Mark43 provides 100% coverage on premiums for extremely generous health, dental, and vision plan for employees and their families globally, with additional options so that our employees can choose the plan that's best for their bodily and mental health and well-being.
Remote friendly work environment. As a remote-first company with employees in a variety of time zones, we aim to be flexible with work hours, so we can maintain productivity while still prioritizing relationships with friends and family.
Enjoy your time away from work. Mark43 offers generous and unlimited paid time off. Employees are provided with a paid 1-month sabbatical upon their 5 year anniversary and given additional funding to support them on their adventures.
Celebrating Parents and Caregivers. Mark43 helps you and your family connect and celebrate by giving you time to bond. Our parental leave benefits are competitive with some of the largest and most progressive tech companies around.
Prioritize your financial well-being. Mark43 invests in your retirement account to help you start saving for the future. We also invite all employees to participate in our tuition reimbursement program. We want you to maximize your earning potential throughout your employment at Mark43.
We like to have fun. We have frequent happy hours, office celebrations, card nights and a game room. Everyone is granted a monthly social budget. We’ve coordinated and attended events such as: rock climbing, cooking classes, laser tag, karaoke, virtual trivia, and more.
Be comfortable at work. Mark43 offers a technology and remote work stipend to help create the work environment that best suits your needs.
Tell us what matters to you. Through regular surveys, Mark43 enhances benefits and perks based on employee recommendations.
Growth & Insights and Company News
6 month growth
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↓ -1%Built for Florida first responders: Public Safety agencies across the state modernize Public Safety operations with Mark43. August 15, 2026 NEW YORK - From hurricanes and large-scale emergency response to rapidly growing populations and complex regional coordination, Florida public safety agencies require technology that is resilient, secure, and built to keep critical operations running in moments that matter most. Over the last 18 months, Mark43 has doubled its footprint across Florida, representing a statewide movement toward more connected, resilient public safety operations. "Public safety leaders across Florida are embracing technology that helps their teams work smarter and respond faster," said Bob Hughes, Chief Executive Officer of Mark43. "We're proud to provide the cloud-native, AI-powered platform that helps agencies streamline operations, reduce administrative burden, and focus more time on serving their communities." The Mark43 Public Safety Platform combines Computer-Aided Dispatch (CAD), Records Management System (RMS), OnScene mobile workflows, Insights, AI-powered tools and an open platform architecture that supports Florida-specific compliance requirements, including FIBRS and NIBRS reporting. Mark43's cloud-native architecture provides agencies with resilience during hurricanes, cyber threats, and other critical incidents. It is the only CAD and RMS solution that is FedRAMP High and GovRAMP High Authorized, providing agencies with industry-leading security and resiliency. Recent partnerships with the Homestead Police Department and North Miami Police Department reflect what investment in a modern public safety platform means for officers and communities: * Chief Cherise G. Gause of the North Miami Police Department shared, "This upgrade isn't just for the Police Department; it's for the entire City of North Miami. As the City of North Miami has continued to grow and evolve over the years, so have the operational and technology needs of our department. This new system will give our officers the tools they need to work more efficiently and safely with real-time data at their fingertips to deliver the most accurate information possible to our community." * Chief Mario Knapp of the Homestead Police Department shared, "We need tools that actually work for us. Mark43 does that - it's NIBRS-compliant, fully integrated with Florida's systems, and it scales as we grow. But what matters most is what it lets us do: serve our community better, faster, with the accountability they deserve." Recent deployments across the state at the Miami Springs Police Department, Venice Police Department and Bay Harbor Islands Police Department reinforce the value in an implementation partner that is there every step of the way: * Deputy Chief Albert Vargas of the Miami Springs Police Department shared, "This launch is transformative for our officers, sergeants, command staff, dispatchers, and records personnel, and the impact extends well beyond implementation. Mark43 has already provided a stronger foundation for public safety operations, improved access to information across the organization, and helped ensure our personnel have the tools they need to better serve and protect the public." * Captain Eric Hill of the Venice Police Department shared, "Having overseen numerous technology projects at our department, I can confidently say that Mark43 has been the best implementation team I've worked with. From sales through implementation, Mark43 demonstrated an exceptional commitment to ensuring a successful rollout and maintaining a strong customer relationship." * Chief Luis E. Alvarez of the Bay Harbor Islands Police Department shared, "Mark43 brought our critical systems into one connected platform, and the difference is immediate. We now have better tools to support daily operations, stronger disaster recovery preparedness, and seamless data sharing with agencies across Dade County." Through hurricanes and major incidents, long-standing customers demonstrate what a reliable, resilient partnership looks like, ensuring readiness for the challenges ahead: * Chief Ed Hudak of the Coral Gables Police Department shared, "Mark43 has made us faster and more effective at solving crimes. Detectives have case information at their fingertips the moment they need it. Everything we've asked the system to do, from CAD and RMS to integrations with body cameras, drones, and other critical platforms, has worked the way we needed it to. We're taking bad people off the street because information flows faster and more consistently than ever before." * Chief Jason Fields of the Fort Myers Police Department shared, "As a Florida PSAP and law enforcement agency, we depend on technology that can support critical operations through severe weather and hurricane conditions. Mark43 has been a reliable and collaborative partner, keeping critical operations up and running during Hurricane Ian and giving our personnel the continuity and confidence they need to serve our community." * Chief Joseph DeGiulio of the Boynton Beach Police Department shared, "Officers should be focused on serving the community and staying out in the field, not worrying about arduous workflows. We live in a world where people expect information to be two clicks away, and Mark43 CAD and RMS continues to move us in that direction with a system that's intuitive, efficient, and built around how officers actually work. The technology has been great, but just as important has been the partnership. We've had strong support, great relationships, and a team we can count on." * Chief Delrish Moss of the Miramar Police Department shared, "Six years into our partnership, Mark43 continues to deliver. As the Miramar Police Department has evolved, the platform has grown with us, providing our personnel with a modern, reliable records management system and stronger regional coordination through its integration with Broward County CAD. Mark43 has earned our confidence by listening to the needs of law enforcement, responding to feedback and continuously improving its technology to better support public safety." * Commander Erik Gleason of the Miami Gardens Police Department shared, "Miami Gardens rightfully demands a lot from its police department and our technology has to match that. Mark43 connects our critical systems, improves coordination, and turns data into insight our team can actually use."
Mark43, a public safety operations platform, has launched Crime Gun Data Interfaces connecting its records management system with the Bureau of Alcohol, Tobacco, Firearms and Explosives' NIBIN and eTrace systems. The interfaces automate crime gun data submissions, reducing manual entry and delivering trace and ballistic intelligence in hours rather than weeks. Developed with Louisville Metro Police Department, the system eliminates duplicate data entry and surfaces connections across firearm, forensic and incident data. LMPD achieved a 95% reduction in cycle time, processing results in as little as six hours whilst saving over 3,500 staff hours annually and an estimated $157,500 in labour costs. The interfaces are now available to US agencies using Mark43's records management system.
Mark43 delivers connected, real-time Crime Gun intelligence to accelerate investigations. * Business Wire * Jun 25, 2026 * 0 NEW YORK-(BUSINESS WIRE)-Jun 25, 2026- Mark43, the leading public safety operations platform, today announced the availability of its Crime Gun Data Interfaces, enabling agencies to connect its RMS with the Bureau of Alcohol, Tobacco, Firearms and Explosives' (ATF) NIBIN Enforcement Support System (NESS) and eTrace systems. Developed with the Louisville Metro Police Department (LMPD), the interfaces automate agency-directed submissions of crime gun-related data from Mark43 RMS to ATF systems. By reducing manual entry, the interfaces help agencies submit more timely and complete crime gun data for analysis and access critical trace and ballistic intelligence in hours instead of weeks. (0 Ratings)
Mark43 sets the standard for Responsible AI in Public Safety with ReportAI and BriefAI. May 1, 2026 NEW YORK - Mark43, the leading cloud-native public safety operations platform, today announced the general availability of Mark43 ReportAI and Mark43 BriefAI. Built directly into the workflows and data agencies already use, these AI capabilities reduce administrative burden, improve report quality, and accelerate investigations. Piloted with agencies including the Louisville Metropolitan Police Department, both tools are now available to all Mark43 customers across its integrated Computer-Aided Dispatch (CAD) and Records Management System (RMS) platform. The launch sets a new standard for AI in public safety. It is embedded within a responsible framework grounded in human oversight, security and compliance, and full transparency, agencies remain in control of when and how AI is used. "Public safety agencies need AI that seamlessly works inside the tools they already use every day," said Bob Hughes, CEO of Mark43. "That's exactly what ReportAI and BriefAI deliver. AI built into the platform, not bolted on, with the security and accountability that public safety demands. What used to take hours now takes minutes, giving officers time back, helping investigators move faster, and keeping the focus where it belongs: on the community." Agencies today face growing case complexity, rising documentation standards, and persistent staffing shortages. Nearly 70% of U.S. agencies report officer shortages and 78% struggle to recruit qualified candidates. Every hour spent on paperwork is time off the street, and that gap is widening. Most AI solutions ask agencies to change how they work. Mark43 does not. ReportAI and BriefAI are embedded directly into existing workflows, connected to their CAD and RMS data, body-worn camera transcripts, and with the security, transparency, and human oversight that public safety requires. Robin Oates, Director of the Records Management Division at the Louisville Metropolitan Police Department, shared "Our officers are expected to apply complex policies and nuanced NIBRS rules while documenting fast-moving incidents. With AI-powered validations acting as a copilot, we can guide officers in real time, helping them meet reporting standards, capture the right details, and stay aligned with policy without relying solely on supervisor review. This reduces preventable errors, improves consistency and completeness, and allows our Records team and supervisors to focus on higher-value review instead of catching routine issues." ReportAI: Faster, More Accurate Reports from the Scene ReportAI enables patrol officers to complete accurate, policy-compliant reports in the field, often before they leave the scene. Drawing on CAD data, body-worn camera transcripts, officer notes, and full event context, it generates comprehensive first drafts in seconds. Narratives are auto-generated, structured fields are pre-populated, and repetitive data entry is eliminated. Built-in validations check for completeness, narrative quality, and policy compliance before submission, catching issues early, reducing downstream corrections, and improving supervisor review. Officers remain in control at every step through role-based permissions and oversight. BriefAI: Case Intelligence for Investigators and Command Staff BriefAI gives supervisors, investigators, and command staff instant visibility into case scope and complexity. It generates concise, standardized summaries capturing who, what, when and where, and what needs to happen next. Outstanding actions and next steps are surfaced to reduce rework and keep cases moving, with inline citations linking directly to source data for transparency and defensibility, accelerating case assignment and enabling more confident investigations. BriefAI flags the gaps rather than filling it with assumptions, ensuring accuracy and trust at every stage of an investigation. ReportAI and BriefAI are designed to align to each agency's policies, workflows, and legal requirements, not the other way around. Compliance validations and AI permissions are configurable at the report and offense-code level, allowing agencies to control where AI is applied. Full draft history is maintained with every AI interaction logged for auditability. All data remains within Mark43's secure, CJIS-compliant environment. Mark43's Responsible AI Approach * Human-First by Design: AI supports human judgment; it does not replace it. * Built into Existing Public Safety Workflows: AI capabilities are embedded directly into existing systems and governance structures. * Transparency and Validation: AllAI outputs are visible, traceable, and auditable. * Security, Privacy, Compliance, and Ethics: Data remains protected within a CJIS-compliant environment and is never used to train models without explicit agreement. Wendy Gilbert, SVP of Product at Mark43, said, "Every vendor is talking about AI right now. What we hear from agencies is that they want to move forward, but not at the cost of control, security, or public trust. ReportAI and BriefAI run inside the same CJIS-compliant environment agencies have already audited and approved, with full transparency into every AI-generated output and agency-level control over exactly where and how AI is used. We're proud to give agencies a responsible path forward they can stand behind, with their officers, their city councils, and their communities."
Mark43, a cloud-native public safety operations platform, has launched ReportAI and BriefAI, AI tools designed to reduce administrative burden for law enforcement agencies. The tools are now available to all customers following pilots with agencies including the Louisville Metropolitan Police Department. ReportAI enables patrol officers to complete policy-compliant reports in the field by generating comprehensive drafts from CAD data, body-worn camera transcripts and officer notes. BriefAI provides investigators and command staff with instant case summaries and actionable next steps. Both tools are embedded within Mark43's CJIS-compliant platform and include human oversight, full auditability and configurable permissions. The launch addresses critical challenges facing agencies: nearly 70% of US agencies report officer shortages, whilst 78% struggle to recruit qualified candidates. Mark43 serves over 300 state, local and federal agencies.