Full-Time

Enterprise Customer Success Manager

Glia

201-500 employees

Unified platform for digital customer service interactions

Fintech

AI & Machine Learning

Mid

Remote in USA

Requirements

4+ years experience in Customer Success, Consulting, Account Management or similar
Familiarity with managing complex Enterprise clients
Formal or informal project management expertise
Background in SaaS deployments
Bonus: Experience working in or selling to Contact Centers/ Financial Institutions

Responsibilities

Provide strategic direction to clients on how to best drive value with our platform
Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform
Demonstrate thought leadership and collaborate across numerous internal teams
Establish relationships at all seniority levels throughout the organization
Provide product and strategic insights based on your experience with clients
Develop and execute comprehensive training initiatives

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role

Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. As a key member of our Success organization, you’ll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations and ongoing optimization. If you’re looking to create value for large organizations through elegant tech solutions, this role is for you.

What you’ll do

Provide strategic direction to clients on how to best drive value with our platform
Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform
Demonstrate thought leadership and collaborate across numerous internal teams
Establish relationships at all seniority levels throughout the organization
Provide product and strategic insights based on your experience with clients
Develop and execute comprehensive training initiatives

Requirements

4+ years experience in Customer Success, Consulting, Account Management or similar
Familiarity with managing complex Enterprise clients
Formal or informal project management expertise
Background in SaaS deployments
Bonus: Experience working in or selling to Contact Centers/ Financial Institutions

Benefits

Glia stock options and competitive salary
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Generous referral bonuses
Diversity: 25 countries represented

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]

*Want to know more about working at Glia? Check our Glia’s Career FAQs

Glia

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Website

View Company Profile

Glia stands out as a leader in the customer service industry with its unique ChannelLess™ Architecture, which allows businesses to seamlessly shift between digital customer service, traditional call centers, and automation, thereby driving revenue, efficiency, and customer loyalty. The company's proven success is demonstrated by its partnerships with over 400 financial institutions globally, enhancing their customer experience and business outcomes. The increasing preference for remote service among customers, as noted by the Regional Director of Operations for OneMain Financial, further underscores Glia's relevance and effectiveness in today's digital age.

Company Stage

Series D

Total Funding

$152.3M

Headquarters

New York, New York

Founded

2012

Growth & Insights

Headcount

6 month growth

↑ 1%

1 year growth

↑ 13%

2 year growth

↑ 55%