Full-Time

Enterprise Customer Success Manager

Updated on 5/29/2024

Glia

Glia

201-500 employees

Integrates digital customer service and automation

AI & Machine Learning
Fintech

Senior

Remote in USA

Requirements
  • 4+ years experience in Customer Success, Consulting, Account Management or similar
  • Familiarity with managing complex Enterprise clients
  • Formal or informal project management expertise
  • Background in SaaS deployments
  • Bonus: Experience working in or selling to Contact Centers/ Financial Institutions
Responsibilities
  • Provide strategic direction to clients on how to best drive value with our platform
  • Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform
  • Demonstrate thought leadership and collaborate across numerous internal teams
  • Establish relationships at all seniority levels throughout the organization
  • Provide product and strategic insights based on your experience with clients
  • Develop and execute comprehensive training initiatives

Glia

Company Stage

Series D

Total Funding

$152.3M

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

43%