Front Desk Agent

Overview 

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). 

Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! 

We are seeking a courteous, professional, and reliable Front Desk Agent to join our team at The Bayard Hotel. This role is the first point of contact for guests, responsible for creating a welcoming experience, managing check-ins and check-outs, and ensuring all guest needs are handled efficiently. The ideal candidate is customer-service oriented, organized, and able to multitask in a fast-paced environment. 

Essential Job Functions 

• Greet guests warmly and provide a positive first impression of the hotel. 
• Manage the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys. 
• Respond to guest inquiries in person, by phone, and via email, providing accurate information about hotel services, amenities, and local attractions. 
• Resolve guest concerns professionally and escalate issues to management when needed. 
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met. 
• Maintain accurate records of reservations, room status, and guest accounts. 
• Handle cash, credit card transactions, and daily balancing of the front desk drawer. 
• Follow hotel security and safety protocols to ensure a secure environment. 
• Assist with administrative tasks such as filing, printing reports, and updating internal systems. 
• Promote hotel services, upgrades, and special offers when appropriate. 
• Maintain a clean, organized, and welcoming front desk area. 
• Must be present with the ability to move throughout the hotel, ensuring effective communication with guests, visitors, staff, and vendors. 
• Position may be required to perform duties outside their normal responsibilities as needed.
• Ability to perform the essential duties and responsibilities of the position in residential environments where domestic pets are routinely present. Employees are required to work in common areas, lobby areas, building offices, amenity spaces, and occupied residential apartments where pets may be present while carrying out the responsibilities of their position. Depending on the role, these responsibilities can include responding to resident requests and work orders; providing concierge and resident services; entering apartments; conducting inspections; performing maintenance, repairs, and other handyperson duties; managing building operations; supervising or coordinating building staff, vendors, and contractors; responding to emergencies; and performing other resident management and property-related responsibilities. The ability to perform the essential functions of the position in areas where domestic pets are present, including occupied residential apartments, is an essential requirement of employment for positions requiring such work.

Qualifications 

• High school diploma or equivalent required; associate degree or hospitality coursework preferred. 
• Previous front desk, customer service, or hospitality experience strongly preferred. 
• Excellent communication and interpersonal skills. 
• Strong organizational skills with the ability to multitask and prioritize. 
• Ability to remain calm and professional in high-pressure or fast-paced situations. 
• Strong problem-solving skills and attention to detail. 
• Ability to work flexible hours, including evenings, weekends, and holidays. 
• Professional appearance and customer-focused attitude. 
• Ability to stand for extended periods and perform light physical tasks as needed. 
• Proficiency in navigating computers and hotel management software, to include Microsoft Office, MEWS, Akia, etc. 
• FSD preferred  
• Work authorization (required) 

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [email protected].

Hourly Pay Range - $23 - $25