Zoom
Video conferencing and webinar platform
Channel Account Manager
+ Variable compensation + Bonus + Equity
About the job
- Experience managing partnerships in the unified communications, cloud, or telephony sector.
- Ability to develop and execute sales strategies for partner programs and sales enablement.
- Experience with software-as-a-service resellers in Italy.
- Deep understanding of the partner ecosystem.
- Ability to analyze sales data and market trends to identify growth opportunities with channel partners.
- Experience collaborating with alliances in the Zoom ecosystem, including Poly, Dten, NEAT, Oracle, Ribbon, Jabra, and Verint.
- Identify and recruit new channel partners to expand market share.
- Collaborate closely with channel partners to increase indirect sales.
- Build business plans with key partners to drive mind share and growth.
- Execute sales training and provide marketing support.
- Track the sales pipeline and bookings against quota and other metrics.
- Maintain accurate, detailed records in customer relationship management and reporting tools, and forecast for Channel Leadership and Operations.
About the company
Zoom provides video conferencing and online meeting solutions that help people connect remotely. Its main product is video conferencing software that lets users host or join meetings with high-quality video and audio, share screens, chat, and use features like virtual backgrounds. It also offers Zoom Webinars and Zoom Events for larger virtual gatherings, plus add-ons and integrations that extend the platform. Compared with competitors, Zoom emphasizes a simple, easy-to-use experience with reliable performance and the ability to scale from small teams to large organizations, along with a freemium model and a broad ecosystem of integrations. The company’s goal is to enable flexible, real-time communication and collaboration for work, education, healthcare, and everyday life, helping people connect and collaborate across distances.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Jose, California
Founded
2013
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Simplify's Take
What believers are saying
- Q2 FY2027 revenue rose 4.9% to $1.277 billion, with Enterprise up 7.8%.
- Zoom Phone passed 10 million seats in early Q3 FY2026, expanding cross-sell.
- Anthropic stake reached $3.13 billion, giving Zoom massive balance-sheet optionality.
What critics are saying
- Online revenue grew 0.6% in Q2 FY2027, exposing core product stagnation.
- Microsoft Teams bundling and Copilot erode Zoom Meetings pricing power by 2027.
- AI expansion raises costs fast; if enterprise growth stalls, Zoom becomes a low-growth utility.
What makes Zoom unique
- Zoom owns the conversation layer across meetings, phone, and revenue workflows.
- Common Room by Zoom, launched September 15, 2026, adds buyer-intent intelligence.
- FY2026 margins stayed strong: 77.0% gross margin and 23.1% GAAP operating margin.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave
Company News
Zoom has bought Onyx, an open-source enterprise AI search platform that runs on customers' own servers, with implications for CX.
Zoom Communications stock has fallen 17.4% over the past month despite beating quarterly guidance. The company's fiscal Q2 2027 revenue exceeded expectations, with management raising full-year outlook. However, two concerns emerged. Management now expects its Online business to remain flat in fiscal 2027, down from projections of slight growth, as customers shift from search to AI for product discovery. Costs also increased due to higher AI usage with new products. Growth is coming from Enterprise, which expanded at its fastest rate in three years, driven by Phone, Contact Center, and AI products. Revenue over the trailing twelve months grew 5.0%. During market shocks since 2019, Zoom has fallen an average of 20% peak to trough, compared to 17% for the S&P 500. Its worst performance was during the 2022 inflation shock, when it dropped 61%.
Zoom Communications unveiled its vision for an AI-powered revenue OS, a unified platform connecting buyer intelligence, customer conversations, and revenue execution. The company announced new Zoom Revenue Accelerator capabilities, including Engage and Forecast, alongside the availability of Common Room by Zoom. Engage builds multichannel sales sequences across email and phone, whilst Forecast transforms deal-level signals into live forecasts. The new ZRA Elite offering combines ZRA Premium with these new capabilities. Zoom customer Barracuda Networks reported a 15% increase in deals closed and 5% faster deal velocity using Zoom Revenue Accelerator. IDC recognised Zoom as a Leader in its 2026 MarketScape for unified revenue orchestration. The platform aims to help go-to-market teams move from customer signal to action within one system, leveraging context from customer conversations to drive revenue growth.
Zoom has appointed Jeff Epstein to its board of directors, effective immediately. Epstein previously served as executive vice president and CFO of Oracle and currently works as an operating partner at Bessemer Venture Partners. The company also announced that Jonathan Chadwick will retire from Zoom's board after nearly ten years of service, effective 19 November 2026. Epstein currently serves on the boards of Autodesk, AvePoint, and Twilio. He previously held board positions at Okta, Couchbase, Poshmark, and Shutterstock. Zoom CEO Eric Yuan said Epstein's financial and strategic leadership, particularly in B2B software and vertical AI, makes him a strong addition to the board. Yuan thanked Chadwick for his guidance during major growth periods.
Zoom Communications' stake in AI company Anthropic has reached $3.13 billion in value, adding significant weight to its investment portfolio. The company recorded an unrealized gain of $1.61 billion during the second quarter of fiscal year 2026 and added roughly $301 million to its Anthropic position over six months through July. Zoom has also invested $140.2 million in equity securities of other private companies developing AI products. The San Jose-based communications platform provider, with a market capitalisation of nearly $29.4 billion, is positioning itself as an AI-first work platform. The company's enterprise business now grows faster than overall revenue, whilst AI products play an increasingly larger role across its platform. Zoom's shares have climbed 21.8% over the past 52 weeks and gained 14.1% year-to-date.