Tourism Information Representative

Job Posting Title

Tourism Information Representative - Midwest City TIC

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Midwest City TIC

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

January 01, 2099

Full/Part-Time

Part time

Job Type

Seasonal (Fixed Term) (Seasonal)

Compensation

This position pays $12.00 per hour.

Job Description

Basic Purpose

Tourism Information Representatives for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in one of the state’s nine (9) Tourism Information Centers (TICs). They are responsible for providing customers with requested information or assistance concerning services or directing requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment or serving as a cashier.

Typical Job Duties

• Answer telephones, take messages, and provides information about Oklahoma and OTRD facilities.
• Assist customers in-person by answering questions and providing information about the State.
• Actively recommend appropriate resources or destinations to customers inquiring about tourism and recreation opportunities in the state of Oklahoma.
• Receives and processes both cash and card transactions from the gift shop.
• Maintain stock of informational travel brochures and gift shop items.
• Performs general housekeeping in public areas.
• Acts as backup support for the supervisor by assisting with daily operations and handling necessary responsibilities in the supervisor’s absence.
• Performs other duties as assigned to support daily operations and agency needs.

Minimum Qualifications

• Must be at least 16 years of age.
• Ability to effectively communicate with a variety of people both orally and in writing.
• One (1) year of experience in sales, public contact work, handling cash, or general office clerical work; OR an equivalent combination of education and experience.

Preferred Qualifications

• Maintains a strong knowledge of local tourism attractions, destinations, and points of interest surrounding the facility to effectively assist and direct visitors.
• Demonstrates basic computer proficiency, including the ability to use email, data entry systems, and standard office software to support daily operations.

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.
• Must be able to frequently stand, walk, bend, and lift or carry items weighing up to 30 pounds. Requires the ability to transport materials between office locations, operate a vehicle safely when needed, and perform routine office tasks such as sitting, typing, and using standard office equipment.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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