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Ultima Genomics

High-throughput genomic sequencing services and technologies

Field Service Engineer 2

Equipment Field ServiceUpdated on Nov 7
Full-timeAbu Dhabi - United Arab EmiratesNo salary listed

About the Job

Requirements

  • A BS in a scientific or engineering field is required.
  • Two to five years of relevant engineering or field service experience is required.
  • Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting is required.
  • Ability to interpret technical documentation and electrical, wiring, fluidic, and mechanical schematics is required.
  • Ability to build prototypes from preliminary drawings and schematics is required.
  • Must be able to work independently and in a group.
  • Must have strong verbal and written English communication skills.
  • Must be willing to travel within the UAE and internationally, including to the USA for training and meetings at the head office; travel is estimated at up to 20% of the time.
  • Must hold a valid driver license.

Responsibilities

  • Provide on-site service at one primary account and other customer sites as needed, including repairing and installing company instrumentation, operating instruments when needed, and managing laboratory inventories.
  • Review customers’ technical reports and documents, analyze issues with technical staff to identify root causes, and communicate next steps and timelines to customers.
  • Maintain records of tool configurations related to hardware, software, consumables, and application releases.
  • Manage the customer interface with research and development groups, maintain customer relationships, and build confidence and credibility in the company and its product.
  • Meet and exceed customer expectations for service, support, and the product.
  • Summarize and communicate issues to development engineers for triage and participate in root-cause analysis investigations.
  • Perform other duties as assigned.

Desired Qualifications

  • Relevant engineering or field service experience in the biotechnology or capital equipment industry is preferred.

About the Company

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Ultima Genomics

High-throughput genomic sequencing services and technologies

Ultima Genomics focuses on high-throughput genomic sequencing to advance human health. It provides sequencing services and technologies to researchers, pharmaceutical companies, and healthcare providers who need extensive genetic data. The company’s sequencing architecture increases breadth (data from many regions of the genome per sample), depth (detecting small genetic variations), and frequency (repeated testing for early disease detection and monitoring). Clients send samples or data, and Ultima Genomics processes them with its advanced systems to generate large, precise genomic datasets and deliver actionable insights. Compared with competitors, Ultima Genomics emphasizes its ability to scale data collection across runs and partnerships, enabling faster, larger-scale genomic information generation and collaboration. Its main goal is to expand access to comprehensive genomic data to drive discoveries and improve patient outcomes by making sequencing more pervasive and informative.

Company size
201-500
Company stage
Late Stage VC
Total funding
$604.2M
Headquarters
Fremont, CA
Founded
2016

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