Senior Product Manager

SOGEDES and Content Guru announce partnership to deliver next- gen ai-powered CX solutions in Germany. July 27, 2026 Mannheim, Germany, [27th July 2026] - SOGEDES, an independent solutions and services partner for contact centers, customer experience, and AI, has entered into a partnership with Content Guru. As a certified partner, SOGEDES will market Content Guru's cloud-based CX platform storm(R) and brain(R) AI services in Germany. It will operate as a reseller and service partner, handling projects related to consulting, solution architecture, implementation, integration, and local customer support. Content Guru will provide its software stack, secure cloud environment, and development teams. With this partnership, SOGEDES is expanding its portfolio to include Europe's leading mission-critical CX-as-a-Service (CXaaS) solution and the only cloud platform in the world currently running national blue-light services, which aligns with SOGEDES' approach of selecting best-in-class solutions for its customers. Content Guru is the only European vendor featured in the Gartner(R) Magic Quadrant(TM) 2025 for Contact Center as a Service and it received the highest 'Willingness to Recommend' rating in the 2026 Gartner(R) CCaaS Voice of the Customer Report. In addition to its 99.999%+ platform availability and position as Europe's largest CCaaS provider, Content Guru is able to provide the highest levels of data sovereignty through its network of in-region availability zones. The partnership brings together two complementary strengths: Content Guru's position as the leader in mission-critical CX solutions and SOGEDES' in-depth German market knowledge, integration expertise, and the ability to translate complex requirements into business-value solutions. In the German market, where factors such as compliance, integration capabilities, and reliable project execution are just as crucial as technology, this creates an offering that caters for the complex demands of both enterprise and public-sector customers. Berndt Walz, SOGEDES Geschäftsführer explained "Since day one, we have spotted the next wave in customer service and customer experience early - and turned it into real operational impact. With Content Guru, we continue that journey, expanding our portfolio to include a highly-scalable, modular CX platform with robust AI orchestration. This offers real added value for our customers in Germany: they gain access to powerful enterprise technology while also having a partner who understands their needs, seamlessly integrates solutions, and successfully implements projects on-site. It is important to us that we remain true to our principles in this partnership as well: We do not recommend just any solution, but the right solution for each individual customer." Michael van den Brink, Content Guru EU Commercial Director (EU) commented "Germany is now one of our strongest growth markets and we are delighted to with this latest partnership. With SOGEDES, we are gaining a partner that has a deep understanding of the German market. Its experience managing complex customer requirements, and integrations into existing services and IT landscapes are ideal skills. Together, we aim to help companies in Germany implement state-of-the-art, secure, and AI-powered customer experiences quickly and successfully." Featured Research

News: Content Guru appoints experienced policing Director to drive innovation in police public contact. Content Guru has announced the appointment of Andy Day as its first Director of Policing, responsible for coordinating and driving the business's expansion in the Police sector. The creation of this key new role comes at a time when increasing numbers of forces are moving their contact operations away from outdated telephony-era systems to the cloud, and preparing their infrastructure for the AI age. Andy will lead Content Guru's dedicated policing team, working closely with forces to enhance resilience and modernise public contact. Andy brings over 30 years of experience in policing and public safety technology, having previously been a senior police leader in Contact Management with Hampshire and Isle of Wight Constabulary and Thames Valley Police, and most recently holding the role of Director of Business Development for the Public Safety Group at Sopra Steria, the market-leading supplier of command-and-control systems to UK policing. Content Guru is a Contact Centre as a Service (CCaaS) provider supporting emergency services nationwide. "Cloud communication platforms are transforming police public contact as forces move away from risky legacy on-premises technologies and suppliers," commented Andy Day, Director of Policing, Content Guru. "Forces are often wary of migrating to the cloud, but the risks associated with outdated legacy technologies are now just too high to ignore. I'm looking forward to working with forces to unlock their potential and helping them to provide the best services to the public." "We are thrilled to welcome Andy as the new Director of Policing at Content Guru," commended Martin Taylor, Co-Founder and Deputy CEO, Content Guru. "Andy's appointment reflects our ongoing investment in the policing sector, ensuring forces have access to the technology they need to deliver effective and reliable public contact." About Content Guru: Content Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the storm(R) platform. storm Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, storm gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success. Today's tip of the Day - quality. Read today's tip or listen to it on podcast. Related editorial. More editorial from Content Guru. Published: Thursday, March 26, 2026

Nominations open for The LDC Top 50 Most Ambitious Business Leaders of 2026. 4 Mar 2026 Today LDC has launched its 2026 search for The UK's Most Ambitious Business Leaders, in partnership with The Times. Nominations are open to remarkable CEOs, founders and Managing Directors leading growing businesses right across the UK. Now in its ninth year, The LDC Top 50 celebrates the leaders building and scaling businesses that help drive the UK economy forward. The programme champions ambition and celebrates those whose determination and drive are delivering sustainable growth, whilst also supporting their people and having a positive impact on their communities and society as a whole. The Top 50 and Ones to Watch of 2026, along with category award winners, will be revealed at a celebratory event at BAFTA and profiled in The Times in October. Since its creation, The LDC Top 50 has showcased hundreds of remarkable leaders. The companies represented by The Top 50 and Ones to Watch of 2025 operate from 67 towns and cities across the UK and span every sector of the economy, whilst collectively employing almost 10,000 people and generating combined revenues of £1.2 billion. The Most Ambitious Business Leader of 2025 was Mark Fitzgerald, CEO of recycling specialist CTR Group. Guided by its mission to "waste nothing, reuse everything and protect the planet," CTR processes 1,300 tonnes of unwanted goods each week, repurposing them to benefit disadvantaged communities worldwide. Mark impressed the judges with his resilience, purpose, phenomenal track record and vision for the future. Seeing my name in The Times was surreal and something I never expected. But the recognition belongs to CTR as much as it does to me. It reflects the passion and ambition of the whole team and the belief in what LDC LDC (Managers) Ltd is building. Being part of The Top 50 has raised its profile and reinforced the difference LDC LDC (Managers) Ltd is working hard to make." Mark Fitzgerald, CEO CTR Group Pip Murray of Pip & Nut won the Impact Award for growing her B-Corp certified business while producing palm-oil-free, carbon-neutral products. Lee Brooks of Production Park won The Innovation Award for transforming South Kirkby into a global hub for live entertainment. Manny Athwal of School of Coding and AI took home The Trailblazer Award for growing a multimillion-pound business teaching 3,000 students across 17 countries each year. Caroline Briggs of Amici was awarded The Disruptor Award for thinking outside the box in supporting biotechs and pharma companies with procurement. Laura Earnshaw of myHappymind was named a Rising Star for improving the lives of one million children, parents and teachers across 2,000 schools in the UK. Previous Top 50 business leader Martin Taylor of Content Guru took home The Alumni Award. Martin originally featured in The Top 50 in 2020 and has since led his cloud communications specialist business through a period of significant growth. He said: "This is different to other industry awards because you aren't just up against industry peers, your partners and customers may enter as well. I got so many comments from customers and people in the industry. It's an individual award, which is also rare. Your colleagues get confidence from knowing that their founders are well-regarded externally." Commenting on this year's programme, Sam Grey, Chief Marketing Officer at LDC, added: "At LDC, LDC LDC (Managers) Ltd has always championed ambition. LDC LDC (Managers) Ltd created The Top 50 to shine a light on the individuals behind business success, to celebrate their resilience and triumphs, with a mission to inspire other entrepreneurs. "Leading a business certainly hasn't got any easier in the last few years, so it's even more important that The Top 50 provides the recognition ambitious business leaders deserve. We're looking forward to reviewing this year's nominations and unveiling The Top 50 of 2026 later this year." To qualify for the programme, nominated candidates must be the founder, managing director or CEO of a UK-based growing medium-sized businesses with an annual turnover of up to £50 million. Last year, The Top 50 was awarded Most Effective Integrated B2B Campaign at the Financial Services Forum's 2025 Awards for Marketing Effectiveness. More information on how to nominate can be found here.