What You’ll Be Doing

• Develop, design, and produce industry-leading creative concepts and digital and physical assets, including webpages, landing pages, ebooks, webinars, social media content, blog visuals, ad units, pamphlets, swag, and more
• Work with the VP of Marketing to develop creative direction for mission-critical projects that clearly and persuasively connect with our target audience, driving user engagement and conversions
• Quickly turn concepts into wireframes, mockups, and prototypes and collect feedback from project stakeholders to refine designs while maintaining timelines
• Use A/B testing, heatmaps, analytics and other tools to inform and iterate on design decisions to improve performance metrics
• Build and manage a team of freelancers to execute on pipeline of creative assets for marketing team and other company stakeholders
• Elevate Relay’s brand design across all touchpoints ensuring a consistent and impactful experience for our target audience
• Coordinate and maintain a library of branded assets, including photography, graphics, iconography, templates, and other company design content.
• Stay up-to-date on competitor brand campaigns as well as brand design and industry trends to support leading design creation
• Be an internal champion for Relay’s brand design ensuring a high quality output and consistent experience for our target audience and customers

Who You Are

• You have 5+ years of design experience across a wide variety of digital and physical assets that showcase your deep knowledge of design principles
• You are an expert in Figma, Adobe Suite and other design tools
• You have a portfolio of standout designs that demonstrates your ability to elevate brand quality and deliver tangible business results
• You’re a self-starter and team collaborator with a degree in graphic design and clear opinions on what quality design looks like
• You’re committed to researching Relay’s customers, understanding of their pain points and using those insights to influence your design strategy
• You’re an out-of-box problem-solver who is energized by navigating ambiguity and consistently delivering in a fast-paced, scrappy environment
• You have demonstrated experience managing teams of design freelancers to deliver different types of creative on brand and on time
• You’re highly skilled at translating concepts and feedback into compelling visual and user-centered designs
• You have excellent organizational and time management skills with high attention to detail while managing multiple, concurrent deadlines at once
• You have a clear passion for creating exceptional, world-class design experiences for brands

Bonus Points

• Experience designing for industry-leading financial or B2B brands
• Experience with illustration or motion design
• Experience in a fast-paced startup environment

Our Commitment to You

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. 
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. 
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.


We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

The Interview Process:

• Stage 1: A 30-minute Google Meets video call with a member of the People Team
• Stage 2: A 45-minute Google Meets video call with the VP of Marketing
• Stage 3: A take-home writing sample + case study followed by a 1-hour presentation of your solution to our Marketing team
• Stage 4: A 30-min Google Meets video call with a member of Relay’s Leadership team