IT Manager

Job Summary

Responsibilities

Program & Portfolio Leadership 

• Lead strategic delivery of GTM application programs focusing on AI solutions, ensuring timely, scoped, and budgeted execution. 
• Drive portfolio planning, prioritization, and governance aligned with NetApp’s AI strategy and operational goals. 
• Develop program charters, work plans, reporting, and communication to support transformation. 
• Identify and mitigate risks; manage dependencies and remove obstacles. 

AI First Capability Ownership 

• Define product vision and roadmaps embedding AI in workflows (e.g., agent assist, intelligent routing, predictive case avoidance). 
• Collaborate with teams to design scalable AI architectures, including models, data pipelines, governance, and integration. 
• Promote experimentation and rapid iteration to validate AI use cases with measurable results. 
• Ensure responsible AI practices: transparency, data governance, security, and performance monitoring. 

Stakeholder & Cross Functional Engagement 

• Partner with leadership, IT, Data & AI teams, and process owners to align requirements and establish AI-enabled workflows. 
• Facilitate communication across business and technical teams for alignment and clarity. 
• Provide transparent updates, insights, escalations, and recommendations to senior leadership. 
• Operational Excellence & Continuous Improvement. 
• Ensure adherence to IT governance, best practices, and compliance. 
• Use analytics and metrics to optimize delivery and drive continuous improvement. 
• Support transformation initiatives like proactive support tiering, AI integration, real-time dashboards, and enhanced customer experience. 

Change Management & Communication 

• Develop and execute change management and communication plans for transformation adoption. 
• Prepare leadership communications, training materials, and stakeholder briefings. 

Requirements

• A minimum of 10 years of IT experience with at least 3-5 years in a leadership role. 
• Must have extensive knowledge of key sales capabilities such as Opportunity Management, Deal Registration, Channel and Partner Enablement, Account Management, Pipeline Management and Intelligence, etc. 
• Experience working with Sales Applications such as Salesforce, Oracle CPQ, Anaplan, Analytics Platforms.
• Strong business partnership experience required, with proven track record of successfully driving cross functional initiatives and projects. Ability to present ideas, design and solutions to business and IT stakeholders.
• Development and operations experience in complex matrixed organization with multiple stakeholder teams is necessary. 
• Strong understanding of SaaS platforms, Middleware, Cloud computing, DevOps, API Management and IT business models. 
• Prior experience working at a cloud company is preferred. 
• Business domain background with a proven track record of partnering with the sales function. 
• Experience managing IT operating budgets and managing the Annual Operating Plans. 
• A proven track record of championing and managing multiple projects thru the initiation phases and all the IT and enterprise governance processes, Ability to balance. 
• Strong understanding of IT project/program methodologies (Agile, Waterfall, SAFe). 
• Excellent communication, facilitation, and organizational skills. 
• Proven ability to influence, negotiate, and collaborate with technical and business stakeholders at all levels. 
• Demonstrated success driving strategic initiatives in fast paced environments. 
• Hands on expertise deploying agentic and generative AI use cases. 
• Familiarity with AI platforms such as Agentforce, Gemini, OpenAI, the Microsoft Copilot stack, or similar enterprise AI ecosystems. 

Education

• A Bachelor of Science Degree in Engineering or Computer Science or equivalent is required