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The Salvation Army

Christian social services nonprofit

Donor Relations Specialist

Account ManagementConfirmed live in the last 24 hours
Full-timePhiladelphia, PA, USA$62.4k - $65k

About the Job

Requirements

  • A bachelor's degree in a related field from an accredited college or university, or related work experience, or specialized training in Fundraising Management.
  • Two to four years of progressively responsible experience in fundraising or management, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
  • Strong organization and the ability to manage a busy schedule of stewardship activities in a timely manner.
  • Proficiency in Microsoft Office and experience with donor-tracking and/or database software.
  • Strong analytical skills and the ability to analyze data and develop targeted fundraising strategies for segmented groups based on research.
  • Strong communication skills and willingness to travel regularly.
  • A valid driver's license and access to a vehicle.
  • Required Pennsylvania Act 153 child-protection clearances, including Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check, and FBI Criminal Record/Fingerprint Check, with renewals every five years.
  • Understanding of and support for The Salvation Army's mission.

Responsibilities

  • Lead the design and implementation of a strong Mid-Level donor relations program for the EPA/Delaware Division, with special emphasis on geographical areas served by Service Extension Units.
  • Develop a comprehensive action plan for managing the Mid-Level donor portfolio to identify and qualify, cultivate, solicit, and steward Mid-Level donors, with the goal of retaining and upgrading their gifts and considering transitions to Major Gifts or Gift Planning portfolios.
  • Work with the THQ direct mail and marketing program and database to determine a strategic plan of cultivation, solicitation, and stewardship efforts for Mid-Level donors identified through those channels.
  • Work with the THQ Associate Director of Major Gifts, who provides strategic oversight and support on portfolio management and goal setting.
  • Engage donors through strategic communications across all mediums and personalized outreach, including virtual or in-person donor visits as needed.
  • Determine appropriate Mid-Level donor annual fundraising and marketing strategies and collaborate with territorial, divisional, and local marketing leadership to meet or exceed The Salvation Army's mission and fundraising objectives.
  • Leverage direct marketing practices with major and gift-planning components to raise revenue and cultivate strong donor bonds and relationships.

Desired Qualifications

  • Knowledge of customer relationship management software, including Salesforce; training must be completed if needed.

About the Company

The Salvation Army

Christian social services nonprofit

The Salvation Army is an international Christian nonprofit delivering social services through regional territories. The organization provides emergency assistance, shelters, rehabilitation, youth programs, disaster response, community services, worship, and thrift retail. It serves individuals and families in need, donors, volunteers, congregations, and communities across its service territories. Its operating model centers on locally delivered programs supported by territorial leadership, fundraising, retail operations, logistics, facilities, and administration. Teams work across social services, counseling, retail, logistics, fundraising, ministry, facilities, finance, and community programs. Teams support coordinated daily delivery.

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