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Mondelez International

Makes cookies, chocolate, gum and candy worldwide

IT and IS Service Delivery Manager

System AdministrationConfirmed live in the last 24 hours
Full-timeCrediton, UKNo salary listed

About the Job

Requirements

  • Experience with infrastructure technology, vendor relationship management, customer engagement, and business acumen.
  • Experience with IT infrastructure.
  • Ability to work effectively with internal and external teams and lead when necessary.
  • Experience with supplier relationship and contract management.
  • Ability to communicate effectively with customers verbally and in writing.

Responsibilities

  • Enable departments to make informed technology decisions through direct advice or by connecting them with appropriate Mondelēz International teams and channels.
  • Build and maintain stakeholder relationships with senior Mondelēz International personnel and teams responsible for IT infrastructure and systems to ensure high-quality service to Ernest Jackson.
  • Conduct an annual review of Ernest Jackson’s information systems provision, including a SWOT analysis of the current technology landscape.
  • Develop and maintain a rolling information systems roadmap covering risks, opportunities, resource requirements, and priorities, and communicate IT direction and investment needs to the wider business.
  • Support departments in continuously improving processes through digital transformation, particularly by using Microsoft Business Central functionality.
  • Maintain an overview of Validation department guidance and principles related to Computer Systems Validation and MHRA requirements, ensuring applicable IT and information systems service delivery activities align with them.
  • Maintain an overview of developments in the Automated Engineering department, particularly potential operational technology and information technology convergence, and understand implications for IT and information systems service delivery.
  • Administer Ernest Jackson-specific systems and applications defined in the information systems landscape document, including enterprise resource planning licenses and role assignments.
  • Provide first-line triage for system issues before escalating them to the relevant vendor.
  • Manage Ernest Jackson-owned servers, ensuring performance, patching, and antivirus compliance, and lead the transition away from locally owned physical servers.
  • Maintain the information systems landscape document, including support agreements, version numbers, and ways of working for Ernest Jackson-specific applications and systems not supported by Mondelēz International.
  • Promote business ownership of IT solutions within departments so system business processes and data accountability remain with the appropriate business owners rather than being centralized in IT.
  • Drive rapid resolution of systems and infrastructure issues by coordinating across Mondelēz International teams and vendors to minimize business disruption.
  • Develop and maintain reporting on IT-related key performance indicators, service-level agreements, and customer feedback, including logging all issues and incorporating Mondelēz International data.
  • Forecast and monitor an IT budget of approximately £0.2 million, primarily comprising consumables and support contracts.
  • Manage procurement services for consumables and cross-departmental IT services, including vendor selection and management, service-level agreements, purchase orders, invoices, cost management, and goods-received notes.
  • Design, document, and test a disaster recovery and business continuity solution for Ernest Jackson.
  • Ensure onsite file server access is regularly monitored and audited, with effective management of disk space, folder structure, and ownership.
  • Chair a monthly information systems governance process reviewing future information systems considerations and the impact of Mondelēz International changes on Ernest Jackson.
  • Coordinate a biannual enterprise resource planning release review change board, ensuring the correct process owners are involved.
  • Provide, support, and manage a cost-effective mobile telephony solution.
  • Ensure site users are aware of Mondelēz International IT policies, standards, and support procedures.
  • Manage and maintain onsite audiovisual equipment, using third-party suppliers where appropriate and liaising with relevant Mondelēz International teams on infrastructure, security, or networking requirements.
  • Ensure processes and work instructions are properly recorded and that holiday and critical-cover arrangements are in place with access to relevant knowledge-management documentation.

About the Company

Mondelez International

Makes cookies, chocolate, gum and candy worldwide

Mondelez International makes snack foods sold in grocery stores, convenience shops and online from North America and Europe to Latin America, Asia and Africa. Its brands include Oreo and Chips Ahoy cookies, Cadbury, Milka and Toblerone chocolate, Trident gum and Halls cough drops. The company runs factories around the world, buys large amounts of cocoa and wheat, and ships finished snacks to retailers and distributors. It earns money by selling these branded snacks at wholesale, and it grows by adding local brands and buying regional bakeries and snack makers. Mondelez took its current name in 2012, when Kraft Foods split off its North American grocery business, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1903

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