Global Sales Strategy and Operations Lead

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. Within this, the Global Sales, Strategy & Operations organization is at the forefront of driving revenue and growth. This is an incredible opportunity to be part of the Global Sales Strategy and Operations team that plays an integral role in shaping and executing Sales strategies with Sales leaders of the global business.  You will partner with senior Sales leadership and the broader Sales team to drive the overall productivity and effectiveness of the mid market segment. Responsibilities include go-to-market design, resource planning, quota setting and management, sales process optimization and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, Functional Sales Operations, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who  is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight.

What you’ll do

Responsibilities

• Be a strategic business partner to the Regional business providing perspective and help the Region achieving its business objectives
• Manage and support global forecasting, pipeline analysis, annual planning, and sales cadence
• Collaborate effectively with internal stakeholders, cross-functional teams, and external vendors to solve problems, implement new reporting and planning solutions, create operational efficiencies, and deliver successfully against high organizational standards
• Be a strong leader, and draw upon solid analytical, critical thinking, and problem solving skills to effectively manage the global sales cadence
• Have experience developing dashboards and operational metrics in a constantly evolving sales organization and defining systems and processes to support the rapid growth of Stripe
• Revenue metrics development, cadence management, organizational process design, productivity measurements, operational activity reporting, and global alignment of metrics
• Reporting: Ensure accurate reporting across the organization, including existing and future headcount, revenue, pipeline, and other metrics as required
• Analytics: Execute vision to develop and manage a worldwide dashboard, encompassing key metrics to be reviewed with senior leaders of Stripe
• ROI: Provide a ROI metric assessment of all projects completed by this organization, providing feedback on each major initiative completed
• Assist key stakeholders in assessing headcount current and future needs
• Lead efforts to standardize and/or evaluate ad-hoc processes around organizational cadence
• Drive efficiencies which lead to tangible ROI on projects completed
• Drive the strategic discussions on YoY or in-year GTM changes and provide recommendations aligned 
• Manage a small team of S&O Business partners to support the Solution Architects global leadership team

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 16+ years experience with 14+ relevant experience in Sales Operations supporting a mid-to-large scale multi-geographical sales organization 
• Demonstrated ability to define, refine, and implement sales processes, procedures, and policies
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable insights, deliverables, messages, and proposals
• Experience using Salesforce.com, Tableau, Anaplan, and DWH, including data integrations and implementations
• Experience leading the development of segmentation models and GTM strategies
• Proven success leading and managing Annual Planning (territories, quota, headcount)
• Experience developing and implementing metrics to effectively measure and monitor sales performance and productivity improvements
• Deep experience in prioritization of deliverable and tasks
• Strong problem solving and collaboration skills, a motivated self-starter that is proactive and action-oriented
• Sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience rapidly growing an organization and attracting, hiring, and maintaining top talent
• Strong written and verbal communication skills, with a track record of presenting to senior leaders
• The ability to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly

Preferred qualifications

• Experience working within a high-growth technology company.
• Experience with consumption-based businesses is a strong plus.
• Multi-segment experience to lead operations teams supporting high velocity transaction teams like SMB and larger, more complex transactions in Enterprise. 
• Strong SQL skills (required), and knowledge of other programming languages (R, Python a plus)
• Regression analysis or machine learning models