Executive – Customer Success Management
About the job
- A bachelor's degree, advanced diploma, or equivalent professional qualification in Electrical, Electronics, or Mechanical Engineering or Management from a recognized professional institute.
- At least 1–2 years of relevant work experience.
- Excellent written and spoken English.
- Strong analytical, interpersonal, negotiation, and project management skills.
- Ability to multitask, work under pressure, follow through on commitments, and meet deadlines.
- Working experience with Microsoft Outlook, Excel, and Word.
- Experience in electronics manufacturing is an added advantage.
- Hands-on experience with Microsoft 365, advanced Excel, and an ERP system, preferably SAP, is an added advantage.
- Serve as the primary customer contact, address inquiries and concerns, resolve issues, and build long-term relationships by understanding customer needs and goals.
- Keep customers accurately informed using standardized documents such as SAP documents, meeting minutes, and timetables.
- Process customer orders through SAP and a ticketing system across the value chain, from quotation to after-sales service.
- Identify order deviations proactively and develop solutions with TPM, CB, and planning colleagues to ensure fulfillment and strong delivery performance.
- Manage customer-account financial performance, including revenue, CM1, CM2, NWC days, and NPS; forecast and track performance and manage cash.
- Develop and execute customer success plans with goals, milestones, and strategies, aligning customer objectives with company offerings.
- Experience in electronics manufacturing.
- Hands-on experience with Microsoft 365, advanced Excel, and an ERP system, preferably SAP.
About the company
Variosystems is an electronics manufacturing services partner that supports customers across the entire hardware lifecycle. It helps with development, industrialization, series production, and lifecycle management to build resilient and scalable supply chains for demanding sectors like aerospace, medical technology, industrial applications, and high-end consumer electronics. The company operates globally, with about 2,800 employees across locations in Switzerland, Germany, Croatia, Romania, the USA, Mexico, Sri Lanka, Singapore and China, enabling collaboration with today’s industry leaders to bring hardware innovations to market. Its approach combines engineering support, manufacturing scale, and lifecycle services to get a product from idea to end-of-life with consistent quality and traceability. The goal is to deliver reliable, high-quality electronics supply chains that help customers bring complex hardware to market efficiently and sustain it over time.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Steinach, Switzerland
Founded
1993
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Simplify's Take
What believers are saying
- June 2026 opened Varaždin box-build center, expanding capacity for international customers.
- March 2026 Asia Pacific launch in Singapore and Sri Lanka capacity doubling widen addressable markets.
- Variosystems won Switzerland’s Best Managed Companies 2026 Gold standard, supporting hiring and customer trust.
What critics are saying
- Variosystems doubled revenue by 2026 ambition creates execution risk if integration slips.
- Leadership turnover from Raymund Scheffrahn to Markus Nikles strains finance discipline during expansion.
- Dependence on nearshoring demand exposes Variosystems to customer deferrals if supply chains stabilize.
What makes Variosystems unique
- Variosystems built Variosystems Europe North around Geseke for aerospace, defense, and medical electronics.
- Its local-for-local model spans Europe, North America, China, and Asia Pacific.
- Heicks adds conformal coating expertise, strengthening high-end surface treatment and box-build capabilities.
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Benefits
- Health Insurance
- Meal Benefits
- Flexible Work Hours
- Professional Development Budget