Front-End Engineer

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine’s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for experienced engineers to join the team responsible for the platform and APIs that power dozens of partner integrations, thousands of custom workflows, and millions of API requests per day. As a member of the platform team, you’ll be responsible for building the next generation of our APIs and integration frameworks that our partner developers and customers rely on for everything from AI-powered chatbots to CRM integrations to automated message routing. By enabling customers to take advantage of backend automation and build bespoke UIs within Front, your work will be at the foundation of Front’s mission to empower businesses to provide tailor-made service at scale.

What will you be doing?

• Lead the design and development of the frontend APIs that allow developers to augment Front.

• Design, build, and own developer-friendly frameworks and documentation.

• Work closely with product managers, designers, technical partners, and other engineers to conceptualize, build and test new features.

What skills and experience do you need?

• Product minded: committed to building the best user and developer experience.

• Industry experience building fast, reliable, real-time web-based applications.

• Experience working with or building APIs.

• Fluency in a dynamic language like Javascript, Python, Ruby, or similar.

• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.

• Full professional English proficiency.

Bonus:

• Experience in API design.

• Experience working with complex data models at scale.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice