Methodist Health System

Nonprofit, faith-based integrated health system

Patient Access App Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeDallas, TX, USANo salary listedIn-person

About the Job

Requirements

Five years of work experience is required.

Responsibilities

Assess educational needs and competencies across patient access areas.
Develop, schedule, coordinate, and conduct educational programs for new and current employees.
Maintain visibility across patient access areas and be available to address issues that arise.
Design, develop, and facilitate training programs.
Develop written policies and procedures for patient access areas, including training handbooks, demonstration models, and multimedia visual aids.
Test trainees to measure progress and evaluate the effectiveness of training on computer systems, including scanning, authorization and verification, and registration systems.
Monitor and maintain individual quality scores and measure process quality issues with developmental operational managers.
Conduct on-site visits as needed to provide continuing education for employees with monthly QA error rates above 5%.
Develop initial and ongoing evaluation procedures to measure patient access personnel's knowledge and competencies, including an annual competency test aligned with the annual evaluation.
Evaluate participants' progress and notify managers and directors.
Develop a Blackboard or SharePoint site for staff ongoing education.
Identify system enhancement opportunities and communicate them to management and Information Systems for approval of registration-process efficiencies.
Propose system solutions for identified business problems and educate patient access staff about upcoming or available changes.
Perform other related duties as assigned.

Desired Qualifications

Two or more years of access management and/or business office experience is preferred.

Hours of Work :

Days Of Week :

Mon - Fri and some weekends

Work Shift :

Job Description :

Your Job: The primary purpose of the Patient Access Trainer position is to assess educational needs and competencies for all patient access areas. Develops, schedules, coordinates, and conducts educational programs for new and current employees. Maintains visibility to all patient access areas by being available for any issues that arise. Your Job Requirements: • 5 years work experience • Prefer 2 plus years of access management and or business office experience Your Job Responsibilities: • Designs, develops, and facilitates training programs. Develops written polices and procedures for all patient access areas including creating, teaching, aids such as training handbooks, demonstration models, multi media visual aids, etc. Tests trainees to measure progress and to evaluate effectiveness of training of numerous computer systems. (Scanning, Authorization/ Verification, Registration systems) • Monitors and maintains individual quality scores; measures process quality issues in conjunction with developmental operational managers. Does on site visits as needed to provide continuing education for employees scoring above 5% QA error rate on monthly scores. • Develops initial as well as on going evaluation procedures to measure knowledge and competencies of patient access personnel. This includes an annual competency test that will align with the annual evaluation. Evaluates and notified managers and directors of the progress of educational participants. Develops a blackboard or SharePoint site for staff to utilize for ongoing education. • Identifies system enhancement opportunities and communicates to management and IS to approve efficiencies in registration process. Proposes system solutions to address business problems identified and educates patient access of upcoming or available changes. • Performs Other related duties as assigned

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

Great Place to Work Certified 2026-2027
Glassdoor’s Best Places to Work 2025 & 2026
Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026
TIME’s Best Companies for Future Leaders 2025 & 2026
Newsweek’s America’s Most Admired Workplaces 2026
Glassdoor’s Best-Led Companies 2025
Fortune Best Workplaces in Health Care 2025
Military Friendly Gold Employer 2025
Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025
Newsweek’s Americas Greatest Workplaces 2025

About the Company

Methodist Health System

Nonprofit, faith-based integrated health system

Methodist Health System operates a nonprofit, faith-based network of hospitals and physician clinics across Dallas-Fort Worth, offering primary care, cardiology, orthopedics, women's health, gastroenterology, and emergency care. Its network includes several medical centers and Methodist Medical Group's clinics. What sets Methodist Health System apart is its covenant tie to the North Texas Conference of the United Methodist Church and its sizable charity care commitment. The goal is to improve and save lives through compassionate, quality healthcare.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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