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Transwest

201-500 employees

Comprehensive transportation solutions, vehicle sales, and servicing
Company Overview
Transwest stands out as a rapidly expanding transportation specialist, offering a comprehensive range of services from retail and fleet sales to emergency road service, backed by a robust infrastructure of 145 state-of-the-art service bays and a team of certified technicians. The company's commitment to quality and transparency is evident in its customer-centric approach, providing tailored solutions to match specific needs, whether for a single truck or an entire fleet. With partnerships with top industry manufacturers, Transwest ensures access to high-quality trucking options, solidifying its position as a trusted name in vehicle purchasing.
Industrial & Manufacturing

Company Stage

N/A

Total Funding

N/A

Founded

1990

Headquarters

Brighton, Colorado

Growth & Insights
Headcount

6 month growth

5%

1 year growth

19%

2 year growth

21%
Locations
Duluth, MN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
CategoriesNew
Operations & Logistics
Inventory Management
Supply Chain Management
Warehouse Operations
Requirements
  • High school diploma or equivalent
  • Valid Driver's License and MVR in good standing
  • Direct industry experience selling medium and heavy-duty truck parts, automotive, or RV through distribution and/or directly to the end user
  • Knowledge of computers
  • Knowledge of diesel engines, gas engines, drive train, and suspensions
  • Excellent verbal and communication skills
  • Detail oriented
  • Ability to understand vague and implicit instructions and react favorably in all work situations
  • Able to resolve problems, handle conflict and make effective decisions under pressure
  • Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening
Responsibilities
  • Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing of their orders
  • Greet and receives customers in a welcoming manner
  • Listen, exhibit energy and project a genuine willingness to assist
  • Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customer
  • Effectively communicate with technicians and retail customer to ensure correct part is ordered
  • Provide prompt, courteous and accurate service to customers face-to-face
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Be processed focus and record departmental data; i.e. lost sales
  • Answer telephones professionally and pleasantly
  • Follow-up on customer orders and resolve problems to the customer's satisfaction
  • Communicate often and timely with customer and associates
  • Communicate, resolve problems, handle conflict and make effective decisions
  • Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc
  • Directs customers through the facility by escorting them
  • Maintain familiarity with all inventory products and merchandising programs and ordering systems
  • Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing
  • Utilize and maintain parts technical resources with most current information
  • Understand dealership credit policies
  • Set an example of professionalism and positive attitude including a neat, orderly, safe work environment
  • Assist in maintaining acceptable appearance and safe of facility, straightening, cleaning counter area and retail zone
  • All other duties as assigned by the manager