Assistant Chef de Réception
About the job
- At least 3 years of experience managing a reception department.
- Fluency in English; another language is an asset.
- Strong customer-service orientation and effective oral and written communication.
- Ability to supervise a team and develop its skills.
- Organizational skills, responsiveness, and initiative.
- Understanding of hotel operations and performance indicators.
- Proficiency with office software; knowledge of OPERA and TARS is an asset.
- Professional presentation aligned with the hotel's image.
- Ability to uphold safety standards and provide inclusive, accessible service.
- Support the Chef de Réception in coordinating the department and managing teams to create memorable guest stays while contributing to hotel performance.
- Supervise reception operations and ensure quality standards are followed.
- Anticipate guest needs, follow up with VIP guests, and handle complaints.
- Organize work activities and schedules according to departmental needs.
- Support, train, and engage team members in daily work.
- Participate in recruitment and employee skills development.
- Facilitate communication with other departments to ensure a smooth guest stay.
- Review billing and payments, protect data confidentiality, and contribute to revenue and cost-control objectives.
- Represent the employer promise through guest interactions and create memorable experiences.
- Knowledge of another language.
- Knowledge of OPERA and TARS.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget