Global PS&L Business Office Manager

This is a high-visibility leadership position within the Global PS&L Business Office, providing essential support to the Senior Manager of the Business Office & Transformation, and the broader PS&L leadership team in collaboration with the FCSD Business Office. We are looking for an innovative, highly collaborative "builder and orchestrator" who is eager to transform a collection of operational practices into a structured, world-class Project Portfolio and Governance Office.

In this position... 

You will provide an exciting blend of strategic portfolio governance, executive storytelling, digital innovation, and operational excellence. If you are passionate about driving organizational change, mastering executive communications, and leveraging cutting-edge Artificial Intelligence (AI) to optimize business execution, this is the role for you.

You'll have... 

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related analytical field
• Minimum of 3+ years of progressive leadership and project management experience (currently at an LL-equivalent management grade)
• Prior management experience within Logistics or CSD (Customer Service Division), demonstrating a solid understanding of logistics operations, warehouse networks, or supply chain planning
• Direct experience utilizing or experimenting with modern AI tools, LLMs, and automated platforms to optimize personal or team workflows.
• Advanced capability in utilizing project portfolio and data tools (such as SharePoint, Power BI, Smartsheet, MS Project/Jira, and the Microsoft Office Suite)
• Proven capability to build strong, collaborative working relationships and foster alignment and accountability across matrixed, global networks
• Superb written and verbal communication skills, with a proven track record of crafting compelling strategic narratives and designing executive-level presentations
   

Even better, you may have... 

• Master’s degree (MBA or MS in Supply Chain Management preferred)
• Prior experience working within a corporate Business Office, PMO, or business transformation team
• Demonstrated success in implementing digital/AI tools/systems or tech related initiatives to solve traditional business process problems

As the Global PS&L Business Office Manager, you will embody a forward-thinking, "jack of all trades" spirit—adept at synthesizing complex logistical data, aligning global teams, and driving operational excellence. Your core responsibilities include:

• Establish the Framework: Design, build, and maintain the central project portfolio structure for Global PS&L
• Manage the Cadence: Govern the weekly, monthly, and quarterly reporting drumbeat for business office objectives, transformation initiatives, and key performance indicators (KPIs)
• Operational Execution: Manage the PS&L governance calendar, coordinate alignment across regional teams, manage the business office SharePoint site, and orchestrate high-level leadership meetings, events, and workshops
• Maintain Collaborative Alignment: Orchestrate and align projects managed by other regional managers and directors, ensuring global standards, milestones, and deliverables are met through shared governance and collaborative leadership
• Champion AI Integration: Act as the primary driver for AI adoption within the Business Office and broader PS&L teams. Build, pilot, and deploy custom AI assistants, automated workflows, and digital tools to streamline reporting and execution
• Modernize Workflows: Lead the transition from manual tracking to automated systems, demonstrating how modern digital tools (such as Generative AI, Alteryx, and Power BI) can improve productivity and project delivery
• Synthesize the Complex: Translate multi-layered global logistics projects and technical updates into highly polished, visually compelling, and "executive-ready" presentations (decks) and briefs
• Support Senior Leadership: Refine operational metrics and project updates into clear, concise, and actionable narratives for the Senior Manager, PS&L Directors (up to S0), and FCSD leadership forums
• Drive Alignment: Act as a critical bridge between diverse global stakeholders—ranging from ground-level analysts to senior directors—ensuring absolute clarity on project expectations, timelines, and health
• Foster Collaboration: Utilize exceptional relational leadership to build trust, resolve project bottlenecks, and foster accountability and alignment across cross-functional peer networks and regional teams without resorting to rigid policing
• Partner with Finance: Collaborate closely with PS&L Finance and business Subject Matter Experts (SMEs) to track project business cases, monitor high-level project expenditures, and ensure financial progress aligns with overall transformation objectives