IT Business Analyst - Global Trade

Description

IT Business Analyst (Global Trade)

Company Overview

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations worldwide.  Our custom window treatments are available under the Bali, Graber, Sunsetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.

Our company has invested heavily building capabilities the last three years to become a leader in product innovation.  As North America’s premier window covering company, we’re committed to creating a “Best Experience” for our consumers, channel partners and associates.

We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home décor.  Despite COVID, our company is experiencing high growth as consumers spend more time at home and want to redecorate.

Position Summary

This role owns the business side of our global trade systems and tariff processes. You sit in Finance and work every day with IT, our Operations team in Mexico, and Finance, so that duties, tariffs, and trade data are accurate, on time, and defensible in an audit.

Tariff rules change fast and every change costs real money. The Thomson Reuters ONESOURCE application is where much of our trade data and logic lives. You are the person who knows how it works, what the business needs from it, and what has to change when the rules do. You are not a developer, but you are close enough to the technology to write a clear spec, test the result, and hold IT and Thomson Reuters to it.

Mission: Make Springs' trade and tariff processes run on accurate data in a well-run system. Translate what Finance, Mexico Operations, and Trade Compliance need into solutions IT and Thomson Reuters can deliver. Keep the system current as tariffs, trade agreements, and our own business change.

Key Responsibilities

50% — Own ONESOURCE and the trade systems around it

• Act as the business owner and day-to-day lead for Thomson Reuters ONESOURCE.
• Lead implementations, upgrades, enhancements, and integrations with our ERP and other systems, working alongside IT.
• Manage Thomson Reuters as a vendor. Hold them accountable for project deliverables, support response, and system performance, and give input to renewals.
• Keep tariff, classification, and product trade data accurate. Find the root cause of data problems and fix them there, not downstream.
• Watch application performance and drive a steady list of improvements and automation.

20% — Work with Finance, Mexico Operations, and IT

• Meet with Finance, Mexico Operations, and other business users to find out what they need. Write it down as clear requirements.
• Turn those requirements into specifications IT can build, and confirm the finished solution does what was asked.
• Be the point of contact between trade, Finance, Mexico, and IT, so the four groups work from the same facts.
• Map and document cross-border processes, data flows, and handoffs between Mexico and the US.

10% — Tariff, duty, and compliance analysis and reporting

• Maintain reporting on duty spend, tariff exposure, and landed cost.
• Support Finance with tariff cost analysis and forecasting, and with tracking tariff refunds and recoveries.
• Provide the data, documentation, and system evidence needed for trade compliance reviews and audits.
• Track changes to tariffs, trade agreements, and trade regulations. Assess what each change means for the system and the process, and coordinate the update.

20% — Testing, rollout, and support

• Plan and coordinate testing, including user acceptance testing with business users.
• Run training, write user guides, and support users after go-live.
• Triage and resolve system issues, and escalate what you can't fix. Occasional after-hours support is needed around major releases and cutovers.
• Keep system documentation, process flows, and best practices current. Make sure someone else can back you up.

Requirements

Education & Experience

• Bachelor’s degree in Information Technology, Information Systems, Finance, Business, Supply Chain, or a related field
• 5+ years of progressive experience in business systems, applications, or business analysis.
• Working knowledge of import/export and tariff concepts: HTS classification, duty calculation, country of origin, and free trade agreements such as USMCA.
• Experience leading system implementations, enhancements, or projects from requirements through go-live.
• Experience with system integrations and business process improvement.
• Ability to query and analyze data with SQL and advanced Excel.
• Proficiency with Microsoft Project, Visio, and PowerPoint.
• Ability to explain technical topics to finance and operations people, and business needs to technical people.
• Comfort working across time zones and with a team in Mexico.
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Knowledge, Skills, and Abilities

• Hands-on experience with Thomson Reuters ONESOURCE, or another Global Trade Management (GTM) system.
• Experience in a Finance-aligned role, such as duty accounting, landed cost, or tariff cost analysis.
• Experience supporting Supply Chain, Logistics, Trade Compliance, or Manufacturing.
• Experience implementing ERP or MES solutions.
• Power BI or similar reporting tools.
• Project Management (PMP), Business Analysis (CBAP), or a trade compliance certification such as Certified Customs Specialist.
• Conversational Spanish.

Critical Competencies

Highly valued leadership skills include:

• Ensures Accountability – Holds self and others accountable to meet commitments.
• Drives Engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results – Consistently achieves results, even under tough circumstances.
• Consumer/Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Critical Thinking – Makes sense of complex, high-volume, and sometimes contradictory information to solve problems.
• Being Resilient – Rebounds from setbacks and adversity in difficult situations.
• Optimizes Work Processes – Knows the most effective and efficient way to get things done, with a focus on continuous improvement.

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
  • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First - We consider our customers’ needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid vacation time, paid holidays per year, and one paid volunteer day off per year.

This posting is anticipated to remain open until a qualified candidate is hired.